General Manager

Highgate Hotels•Colorado Springs, CO

6d•Onsite

About The Position

The General Manager is responsible for continually focusing on hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel for the Select Service Division. The role oversees hotel operations, financial performance, sales efforts, employee hiring and development, service standards, property maintenance, and compliance with Highgate Hotel policies and procedures.

Requirements

At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Maintain a warm and friendly demeanor.
Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Listen effectively, understand concerns, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Handle problems effectively, including anticipating, preventing, identifying, and solving them.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions and reviews of past and upcoming sales and operational efforts.
Meet financial review deadlines and complete corporate-directed programs in a timely manner.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training programs.
Conduct daily HHBR meetings with the Director of Sales to review prospecting and existing-account calls and potential business results.
Participate in hotel sales efforts, including contacting top accounts, meeting clients, hosting events, and meeting with on-site contacts.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure service-standard training takes place in each department, including compliance with Highgate Hotel Garden Standard of the Week training.
Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the accounts payable process.
Ensure required financial-document information is submitted to the Corporate Office monthly in accordance with the accounting calendar.
Ensure cleanliness and maintenance of the property through inspections and preventive-maintenance programs with department managers.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, managers, and other employees.
Forecast the hotel's monthly financial position, estimating revenues and line-by-line expenses, and analyze data to prepare accurate reforecasts.
Conduct management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Ensure managers follow required interviewing and hiring standards for departmental staff.
Interview final candidates for vacant management positions before offers are extended.
Conduct Executive Committee members' performance appraisals and ensure managers follow appraisal standards for their staff.
Motivate, coach, counsel, and discipline management personnel according to Highgate Hotel S.O.P.'s, and ensure managers follow required standards with their staff.
Perform other duties as requested by the Vice President or Regional Director of Operations or management.
Ensure employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet on-property contacts and prospective clients touring the property to support sales efforts.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel-safe handling procedures are followed, including security requirements and monthly safe audits.
Ensure monthly credit meetings are conducted and actively participate in credit and collection policies.
Complete required corporate training modules and become certified to train others as required.
Ensure all scheduled meetings take place on the property.
Attend required hotel meetings and training, maintain regular attendance, and maintain personal appearance and grooming standards, including wearing nametags.
Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law