General Manager

Atira Hotels•Chicago, IL

21d•$90,000 - $100,000

About The Position

The General Manager ensures the smooth operation of the hotel, maximizes financial returns, develops the team, creates memorable guest experiences, and maintains brand standards. The role oversees all departments, supports profitability and strong working relationships, and manages overall guest satisfaction. The General Manager analyzes financial performance, creates and monitors the annual budget, and works with executive management and department leaders to set goals and operational objectives. The position leads team performance and development, manages human resources functions, and oversees hotel operations, sales and marketing strategies, compliance, safety, and guest service. The role also protects hotel assets through preventative maintenance and performs other duties as assigned.

Requirements

Four-year college degree or equivalent experience in the hotel hospitality field.
5–10 years of hotel managerial experience.
2–5 years as a General Manager in a full-service or select-service, upper mid-scale property.
Alcohol awareness certification.
General Manager certification as required by the franchise.
Strong leadership and communication skills.
Attention to detail and strong organizational abilities.
Customer service skills.
Computer and accounting knowledge.
Ability to work well under pressure and handle a flexible schedule, including weekends and holidays.
Ability to work in a fast-paced, high-pressure environment.
Required to be on-call when away from work.
Must always present a professional image.

Responsibilities

Analyze financials to drive revenue and future profitability.
Create and monitor the annual budget to ensure the hotel meets financial targets.
Establish performance and development goals for team members.
Mentor, coach, and provide regular feedback to enhance team performance.
Manage human resources functions, including interviewing, training, coaching, counseling, and discipline.
Work with executive management, housekeeping, maintenance, restaurant, and sales to develop goals and operational objectives.
Ensure all departments are profitable and maintain strong working relationships.
Protect hotel assets through a preventative maintenance program.
Create local and national marketing plans and pricing strategies.
Participate in sales discussions, meetings, and plans.
Respond to changing market conditions and revise strategies accordingly.
Ensure compliance with federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws.
Maintain a safe and secure environment for guests, colleagues, and hotel assets.
Respond quickly to guest requests and follow up to ensure satisfaction.
Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.
Perform other tasks and duties as assigned by the manager or supervisor.