General Manager

Call Your Mother Deli • Coral Gables, FL

21d • $70,000 - $75,000 • Onsite

About The Position

Call Your Mother is hiring a General Manager based in Miami. The company describes its General Managers as the CEOs of their shops. The GM oversees kitchen operations, front-of-house service, team development and growth, and the shop’s overall profitability. The role calls for a guest-, food-, and team-focused leader who communicates effectively, motivates the team, leads by example, and holds themselves and team members accountable to the company’s VIBES values.

The General Manager owns daily shop operations from opening through closing, maintains operational and safety standards, manages food and beverage inventory and budgets, and works toward food, beverage, and labor goals. The GM recruits, hires, trains, coaches, evaluates, and schedules team members, and steps in when callouts, emergencies, or other unexpected challenges arise. The position works in the shop five days per week, including weekends, and may require travel between company locations throughout the DMV with reliable transportation.

The role requires 1–2 years of restaurant management experience, a current ServSafe Manager Food Safety Certification, and proficiency in both English and Spanish. The work involves physical activity and working around hot equipment, sharp tools, varying temperatures, and occasionally confined spaces. These physical requirements may be accomplished with or without reasonable accommodation.

Requirements

• 1–2 years of restaurant management experience and an understanding of how to run a successful shop.
• Strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards.
• Current ServSafe Manager Food Safety Certification and knowledge of restaurant safety and sanitation standards.
• Strong organizational skills and the ability to balance food costs, labor goals, team needs, and daily operations.
• Commitment to memorable hospitality and caring about each guest’s experience.
• Hands-on leadership style and willingness to work alongside the team.
• Initiative, anticipation of challenges, and ability to balance immediate problem-solving with broader priorities.
• Positive, adaptable approach in a fast-paced environment.
• Ability to develop diverse teams through clear communication, coaching, trust, and accountability.
• Calm demeanor under pressure and a solutions-first approach.
• Kindness, respect, and a supportive approach to teamwork.
• Attention to detail.
• Ability to work a flexible schedule, including weekends and holidays.
• Bilingual proficiency in English and Spanish.
• Reliable transportation to travel between locations throughout the DMV.
• Ability to meet the role’s physical demands, with or without reasonable accommodation.

Responsibilities

• Own day-to-day shop operations, including opening preparation, service execution, and closing, and ensure each shift meets company standards.
• Solve problems, remove obstacles, and identify opportunities to improve shop efficiency, organization, and success.
• Lead supervisors and team members in delivering exceptional hospitality and demonstrating the company’s values.
• Partner with supervisors to build a positive, high-performing work environment based on teamwork, communication, and accountability.
• Establish and uphold operational standards, including consistent use of checklists, recipe specifications, and company systems.
• Oversee equipment maintenance, trash pickups, linens, deep cleaning, and storage organization to protect the shop’s condition and appearance.
• Champion food and workplace safety and ensure ServSafe requirements and company safety standards are followed.
• Manage food and beverage inventory, ordering, and budgeting, while working toward food, beverage, and labor goals.
• Recruit, hire, onboard, train, coach, and evaluate team members.
• Create schedules that ensure shifts are staffed appropriately.
• Respond to callouts, emergencies, and unexpected challenges, making decisions in the best interests of the shop, team, and guests.
• Work in the shop five days a week, including weekends.
• Travel between company locations throughout the DMV as needed, with reliable transportation.

Benefits

• Competitive salary of $70,000 plus quarterly bonus opportunity.
• Health, dental, and vision insurance.
• Unlimited paid time off.
• 100% paid 12-week parental leave.
• 401(k) with a 4% company match.
• Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access of up to 50% of eligible earned wages before payday.
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Complimentary bagels and 50% off when off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed