General Manager

Wendy's (Delight Restaurant Group)•Elkhart, KS

21d•$55,000 - $60,000

About The Position

The General Manager manages restaurant operations and staff, executing Company policies, procedures, programs, and systems to achieve restaurant objectives while following Company guidelines and maintaining ethical business practices. The role provides leadership, direction, training, and development to subordinate managers and crew, and creates and maintains a “Delight Every Customer” environment. The General Manager develops talent, supports staffing and retention, and ensures effective training, performance feedback, and appraisal practices. In partnership with the District Manager and HR, the role establishes priorities, resolves issues, and develops plans to improve restaurant performance. It also oversees food safety, quality, service, cleanliness, customer courtesy, brand protection, and compliance with Company policies and applicable regulations. The role is responsible for achieving sales and profit goals against budget and prior-year results. This includes participating in marketing programs, managing product rollouts, controlling food, labor, paper, and other expenses, and addressing unfavorable trends. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED required.
Must be 18 years old or older.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Ability to analyze P&L results and take corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training.
Ability to achieve Serve Safe Certification.
Must be able to come to work promptly and regularly, take direction, work well with others, react productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate employees and managers through established training and development systems, supporting their contributions and promotion opportunities.
Execute restaurant Human Resource programs focused on retention and proper staffing; recruit, develop, recognize, and retain management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager on appropriate issue resolution.
Ensure compliance with Company policies and procedures; work with the District Manager to establish priorities and develop and execute restaurant plans.
Evaluate restaurant performance, incorporate inspection feedback, implement improvement plans, and conduct regular managers’ meetings to communicate priorities.
Train, monitor, and reinforce food safety procedures; ensure compliance with Company policies and health and sanitation regulations and initiate corrective actions as needed.
Maintain and improve Quality, Service, and Cleanliness standards across all day parts, monitor food product quality, and ensure Operations Evaluation and Customer Courtesy standards are met.
Protect the Wendy’s brand and company assets by ensuring policy and procedure compliance; evaluate performance using Company inspection forms and coach or retrain managers as required.
Maximize restaurant sales against budget and prior-year results, participate in marketing programs, address unfavorable sales trends, and manage new product rollouts and procedures.
Maximize profit against budget and prior-year results by managing food, labor, paper, and other controllable expenses and addressing unfavorable trends.
Perform other job-related duties as assigned or required.