General Manager

Highgate Hotels•Chandler, AZ

2d•Onsite

About The Position

The General Manager is responsible for continually focusing on hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel for the Select Service Division. The position oversees hotel operations, financial performance, sales efforts, employee training and development, guest service, and property maintenance at SpringHill Suites Chandler.

Requirements

At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Able to communicate effectively verbally and in writing with employees and guests at all levels.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Able to handle problems effectively, including anticipating, preventing, identifying, and solving them.
Able to understand and evaluate complex information and data from various sources.
Able to maintain confidentiality.
Able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Maintain regular attendance and high standards of personal appearance and grooming.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions and reviews of past and future sales and operations efforts.
Meet financial review deadlines and complete corporate-directed programs on time.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and required accounting procedures.
Develop managers for future advancement through competency and corporate training programs.
Conduct daily HHBR meetings with the Director of Sales to review prospecting and existing-account calls and potential business results.
Participate in hotel sales efforts, including calling on key accounts, meeting clients, hosting events, and meeting on-site contacts.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow company policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure service-standard training takes place in each department, including required weekly training standards.
Promote a positive, guest-focused, team-oriented environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily and required financial information is sent to the Corporate Office monthly.
Maintain property cleanliness and upkeep through inspections and preventive maintenance programs.
Ensure employees interact with guests, managers, and colleagues attentively, courteously, and efficiently.
Forecast monthly hotel revenues and expenses and prepare accurate reforecasts using past and projected data.
Conduct management interviews and follow hiring procedures; ensure managers follow hiring standards for departmental staff.
Interview final candidates for hotel management vacancies before offers are extended.
Conduct Executive Committee performance appraisals and ensure managers complete staff appraisals according to company standards.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow required procedures with their staff.
Perform other duties as requested by the Vice President or Regional Director of Operations.
Ensure employees receive fair and equitable treatment under company procedures.
Meet clients and prospective clients on the property, including during property tours, to support sales efforts.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel-safe handling procedures and monthly safe audits are followed.
Ensure monthly credit meetings are held and take an active role in credit and collection policies.
Complete required corporate training modules and become certified to train others when required.
Ensure scheduled meetings take place on the property.
Attend required hotel meetings and trainings and maintain regular attendance as scheduling requires.
Maintain personal appearance and grooming standards, including wearing a nametag.
Comply with company standards and regulations to support safe and efficient hotel operations.
Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
Maintain confidentiality and perform other duties requested by management.