General Manager

McAlister's Deli Franchise•Springfield, IL

22d•$50,000 - $65,000

About The Position

The General Manager drives restaurant success by directing and controlling operations to support a positive guest experience and company profitability. The role is responsible for achieving sales and profit objectives, maintaining high standards of food quality, service, cleanliness, safety, and sanitation, and directing and supervising Assistant Managers and Team Members. This position is at a franchised McAlister’s Deli location.

Requirements

Professional oral and written communication skills.
Organization and time-management skills.
Ability to work well under pressure and solve problems effectively.
Ability to take and give direction.
Flexibility to respond to business needs.
Ability to work well with others in a team environment.
Service-driven approach.
Excellent attendance and willingness to be flexible based on business needs.
Ability to work all shifts when the restaurant is open.

Responsibilities

Inspire high morale and motivation, build respectful relationships with team members and guests, and support an open-door policy.
Ensure new and ongoing team members receive appropriate training and resolve team member issues to minimize turnover.
Promote positive guest relations, build guest relationships, and respond professionally and promptly to complaints or concerns.
Build positive relationships with local authorities and seek their help with regulatory and governance matters.
Implement advertising and promotional campaigns.
Review financial information, monitor budgets and expenditures, correct budget deviations, and take responsibility for restaurant financial results.
Use computer systems to review and analyze information.
Drive positive labor results through proactive scheduling and responses to business trends.
Maintain and control restaurant assets, monitor inventory for waste and theft, maintain appropriate inventory levels, and ensure compliance with cash control procedures.
Supervise cleaning and equipment maintenance, and arrange repairs, contracts, and other services as directed by the supervisor.
Maintain interior and exterior cleanliness and organization in accordance with brand and company standards.
Follow company policies and procedures and operate according to the brand’s Operations Manual.
Complete assignments and duties on time, develop professional growth goals, maintain a neat and professional appearance, and support and execute company programs and decisions.