General Manager

Hersha Hospitality Management LP•Wichita Falls, TX

About The Position

The General Manager at the Courtyard Marriott Wichita Falls leads daily hotel operations across all departments, with responsibility for operational excellence, profitability, and exceptional guest experiences. The role executes yield management strategies to increase revenue, maintains Marriott brand standards, and leads a high-performing team to deliver seamless hospitality. The General Manager leads and develops employees, ensures guest satisfaction and resolves service issues, manages financial performance and budgets, and oversees hotel functions including the front office, housekeeping, and maintenance. The position promotes ongoing employee learning and professional development. The stated growth path is Area General Manager, Regional Director of Operations, and Vice President of Operations.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience.

Responsibilities

Lead, inspire, and mentor a diverse team; set clear expectations and provide guidance to support strong performance.
Oversee service standards, personalized guest experiences, and prompt resolution of guest issues; identify ways to improve guest interactions.
Develop and execute strategies to maximize revenue, optimize expenses, and meet budgetary goals.
Analyze financial performance and implement corrective actions as needed.
Oversee hotel operations, including front office, housekeeping, and maintenance.
Implement operational best practices to maintain quality and safety standards.
Promote continuous learning and professional development for team members.
Execute yield management strategies to boost revenue and maintain Marriott brand standards.