General Manager (Mag Mile) $50k-$65k Salary
About The Position
Big City Optical is seeking a General Manager to oversee and manage an optical retail store and support the company’s mission of providing preeminent eye care in its communities. The General Manager will drive customer satisfaction, manage day-to-day operations, and lead and develop a team of optical professionals. The role includes responsibility for team performance, sales goals, scheduling, store budgets and financial records, inventory, customer concerns, and compliance with health and safety regulations. The position may also require travel up to 10 miles to support coverage at other locations and participation in inventory counts outside normal hours as needed.
Requirements
- High school diploma or GED.
- Three years of experience in retail supervisory roles, with a track record of achieving sales targets.
- One year of optical managerial experience.
- Excellent interpersonal communication skills.
- Exceptional customer service skills and commitment to a positive shopping experience.
- Knowledge of eyewear products, industry trends, and optical technologies.
- Ability to stay organized and manage time effectively.
- Strengths in leadership, management, team building, and proactive problem-solving.
- Ability to adhere to company policies on attendance, dress code, and workplace safety.
- Ability to thrive in a fast-paced and often high-pressure environment.
- Numerical and analytical knowledge to manage cash and financial records.
- Proficiency with office productivity technologies such as Microsoft and G-Suite, and ability to learn and use new technologies for patient and business transactions.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Nice To Haves
- College degree.
Responsibilities
- Recruit, train, mentor, and supervise a high-performing team of optical associates.
- Foster a positive work environment that encourages collaboration, accountability, and professional growth.
- Set sales targets and motivate staff to meet and exceed them.
- Prepare promotional materials and in-store displays.
- Ensure staff understand Big City Optical’s value proposition and can communicate it to clients.
- Prepare and communicate schedules, making timely adjustments as needed to meet staffing coverage objectives.
- Lead staff meetings and relay leadership communications to associates.
- Manage store budgets, maintain financial records, and report sales trends and spending recommendations to the district manager.
- Stay informed about industry trends and technologies and use that knowledge to develop the team’s skills.
- Oversee stock levels and work with the inventory specialist to order eyewear products and merchandising as needed.
- Participate in inventory counts outside normal hours as needed.
- Promote a customer-centric culture and handle customer complaints and issues professionally from identification through resolution.
- Manage staff conflicts, complaints, and problems.
- Ensure compliance with health and safety regulations.
- Perform additional responsibilities as assigned to support the store.
Benefits
- Incentive Plan Participation
- Company-subsidized medical insurance
- Company-subsidized dental insurance
- Company-paid short-term disability insurance
- 401(k) with 10% match
- Paid time off
- Employee discount plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
