MK Housekeeping Manager (Salary)

Human Resources Team•Waimea, HI

4d•$65,000 - $75,000

About The Position

The Housekeeping Manager leads the daily operations of the Housekeeping department, ensuring exceptional cleanliness, organization, and presentation throughout guest rooms, public spaces, offices, and back-of-house areas. The role oversees inspection processes, service standards, team performance, training initiatives, and operational efficiencies to maintain a safe, welcoming resort environment. As a visible department leader, the Housekeeping Manager guides and develops housekeeping professionals through coaching, training, and support. The manager works with resort leadership and other departments to anticipate and exceed guest needs while fostering teamwork, accountability, continuous improvement, and genuine hospitality.

Requirements

Three or more years of work-related experience.
Skills to effectively supervise employees.
Ability to multitask.
Ability to work long and irregular hours and more than 40 hours per week.
Ability to work a schedule determined by the Executive Housekeeper or Assistant.
Ability to communicate effectively with guests, employees, and managers in person or by phone to give direction or resolve concerns.
Ability to effectively share information at department briefings and meetings and train employees.
Ability to walk, stand, bend, and reach while inspecting and supervising the cleaning of guest rooms.
Ability to occasionally lift and carry equipment and supplies weighing up to 25 pounds, and push or pull carts weighing more than 50 pounds.

Responsibilities

Train, counsel, discipline, and evaluate employees to ensure standards are met.
Monitor daily operations to ensure all areas are cleaned and maintained according to resort standards.
Conduct safety training and ensure safety standards and procedures are followed.
Assist with ordering cleaning supplies and equipment.
Supervise employees in accordance with resort policies, procedures, and the terms and conditions of the CBA.
Respond to and resolve housekeeping concerns from guests or other departments in a timely manner.
Assist the Executive Housekeeper and Assistant with daily assignments.
Certify guest rooms for occupancy and oversee special assignments.
Prioritize daily departmental tasks and work assignments.
Conduct employee evaluations.
Process orders for guest room amenities, cleaning chemicals, equipment, uniforms, and related items.
Review, approve, and verify department payroll.
Conduct regular department meetings and briefings.
Maintain the resort’s lost and found system and department bulletin boards.
Report items in guest rooms or resort buildings that need repair or maintenance.
Assist with cleaning or other housekeeping services when needed.
Perform other related duties as assigned or required.