Community Manager - Salary Exempt

Cambridge Management•Marianna, FL

About The Position

The Community Manager oversees daily operations of a multifamily community under the direct supervision of the Regional Manager. The role focuses on excellent customer service, financial performance, budgeted net operating income, asset preservation, affordable housing compliance, a quality living environment for residents, and a positive working environment for team members. Duties vary depending on community size and staffing. The position includes managing finances and operations, leasing and marketing, resident relations, maintenance and safety, regulatory compliance, and team development. The role requires availability or coverage for emergencies, on-call duties, resident functions, and weekends. Offers are contingent upon successful completion of a background check, drug screen, and MVR check if required by the position. The position is at will and the job description does not limit the duties that may be assigned.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience.
At least 1 year of supervisory experience.
Experience managing LIHTC and HUD multifamily properties.
Knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC/HUD programs, and other laws related to property guidelines and occupancy standards.
Knowledge and experience managing multifamily operations, including financial reporting, sales, marketing, maintenance, and resident relations.
Strong management and professional leadership skills, including the ability to manage a team.
Strong understanding of financial statements, budgets, financial reports, profit and loss statements, and general ledgers.
Superior customer service skills, including handling difficult customers and situations.
Professional verbal and written communication skills.
Ethical conduct, including the ability to maintain confidentiality and fiduciary responsibility.
Attention to detail and ability to manage conflicting priorities and adjust priorities daily.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Working knowledge of Office 365, excellent computer skills, and industry software experience; RealPage OneSite competency is required following CMI training.
Willingness and ability to use tablet/mobile devices and software efficiently.
Ability to travel to a bank and other off-site locations as required.
Valid driver’s license is required if performing those travel tasks or driving a golf cart.
Ability to complete required training within 30 days of hire.
Offers are contingent on successful completion of background and drug-screen checks, and an MVR check if required by the position.

Nice To Haves

Bachelor’s degree.
Certified Property Manager (CPM) designation.
Property management certification such as ARM or CAM.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Monitor OneSite data and reporting, leasing activity, cash receipts, invoices, statements of disposition, monthly closing procedures, and late fees for accuracy and timeliness.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Represent the property in court proceedings under legal counsel’s direction and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, leasing apartments, and ensuring move-in paperwork is accurate.
Maintain knowledge of the local market, market rents, and demographics.
Monitor compliance with Fair Housing, tax compliance, and other applicable laws and property occupancy standards.
Recruit and select team members in accordance with company policies, procedures, and core values; recommend compensation adjustments, promotions, and terminations; and administer discipline or terminations after consultation with the Regional Manager and Human Resources.
Maximize property cash flow through revenue management, delinquency reduction, timely rent collection, banking oversight, deposits, and resident collection contact.
Develop expense-reduction strategies and prepare the annual operating budget and business plan with accounting and the Regional Manager.
Prepare monthly variance reports and analyze income, expenses, traffic, lease expirations, market rents, delinquency, and financial statements; make recommendations as needed.
Review bids, monitor vendor work, verify contracted goods and services were properly delivered, and confirm accurate invoicing before payment.
Process delinquent residents according to policy, collect late fees, and file evictions at the appropriate deadlines.
Monitor rental activity, on-site sales, marketing outreach, and advertising; evaluate and recommend rental pricing.
Monitor move-in and move-out reports, manage monthly renewals, verify traffic sources and prospect follow-up, track closing ratios, and implement programs and team development plans to improve results.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and maintain curb appeal.
Supervise safety and risk management, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Train, coach, and mentor team members; provide ongoing feedback and work with the training department.
Hold weekly team meetings, establish realistic goals, foster open communication, create a team environment, generate employee schedules, and audit missed punches.
Perform other duties as required.
Travel to a bank and other off-site locations as required by the position.
Complete required training within 30 days of hire.