Store Manager (Exempt)

Stores•Pensacola, FL

About The Position

The Store Manager leads the store team to provide an excellent experience for customers and crew members and to establish the store as a leading local seller of boat parts. The role serves customers shopping for boating project products and works to ensure their satisfaction and loyalty. The manager oversees store operations, financial performance, staffing, customer service, sales, and compliance, and may act as Manager on Duty or perform other assigned duties. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Effective time management and organizational skills.
Strong analytical and problem-solving capabilities.
Ability to prioritize and delegate tasks.
Proficiency in Microsoft Office Suite or similar software.
Detail-oriented and able to multitask under pressure.
Strong leadership and management skills.
Experience developing and maintaining budgets.
Thorough understanding of company policies and practices.
Flexibility to work evening, weekend, and holiday shifts.
At least 18 years old.
Willingness to submit to a criminal background check.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height without assistance.

Nice To Haves

A degree in Business, Business Administration, or a related field, or equivalent work experience.
Two years of retail management experience.
Knowledge of the industry and its products.

Responsibilities

Recruit, interview, hire, and train new staff; conduct performance evaluations; organize schedules; and handle corrective actions and terminations.
Oversee all store operations.
Manage sales, expenses, payroll, and shrinkage to meet financial goals.
Use the Monthly Staffing Guide to optimize staffing and create weekly Crew Member schedules three weeks in advance.
Implement programs that drive sales and customer engagement, and develop strategies to increase customer count and loyalty.
Collaborate with Pro Market Team Managers to grow the wholesale business.
Oversee ordering processes and profit-and-loss management.
Ensure company communications are completed on time.
Maintain customer satisfaction through exemplary service and coach staff on product knowledge and sales techniques.
Set and monitor performance goals.
Enforce operational and personnel policies, process payroll accurately, and comply with asset protection standards.
Uphold legal requirements and represent the brand’s values.
Stay current through training programs.
Maintain flexibility in scheduling, including nights, weekends, and some holidays.
Ensure Omni orders are completed on time.
Act as Manager on Duty and perform additional duties as needed or assigned.