Department Manager Exempt

VANCE OUTDOORS INC•Springdale, OH

3d•Onsite

About The Position

The Department Manager is primarily responsible for sales and employees in the assigned department. The role manages customer service, inventory, department culture, staffing, employee training, safety, security, and compliance with company policies and applicable firearm regulations. It also supports store operations as needed, including cash handling, sales, merchandising, and warehouse work. The manager oversees department performance and directly supervises 15–40 employees. Responsibilities include hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, and resolving complaints and problems. The role is accountable for compliance with Bureau of Alcohol, Tobacco, Firearms, and Explosives requirements and for controlling costs, maintaining margins on used firearms, and ensuring merchandising quality and product availability on the sales floor. The position is located in Springdale, Ohio. Work regularly involves moving mechanical parts and explosives, and the work environment is usually loud. The employee may also encounter high or precarious places, fumes or airborne particles, and toxic or caustic chemicals. Physical duties include standing, walking, handling objects, reaching, climbing or balancing, bending, kneeling, crouching or crawling, and lifting or moving heavy items.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles in a prescribed style and format and present information effectively to management, public groups, and boards of directors.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule instructions.
Knowledge of POS systems, payroll systems, internet software, Excel, and Word.
Ability to meet the physical requirements, including regularly lifting or moving up to 50 pounds, frequently lifting or moving up to 100 pounds, and occasionally lifting or moving more than 100 pounds.
Ability to perform the essential duties, with reasonable accommodations where applicable.

Responsibilities

Manage customer service for internal and external customers.
Manage department inventory between bound books, the warehouse, and the sales floor.
Promote a positive culture within the department.
Follow procedures and policies complying with state, federal, and local laws and regulations for firearm and related-accessory sales.
Manage and control ATF requirements for company activity involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of NFA and non-NFA weapons.
Reduce costs and increase efficiency throughout the sales process through continuous improvement without sacrificing quality or safety.
Coordinate with other departments through store managers to support a positive and efficient work environment.
Direct and supervise employees engaged in sales, inventory-taking, cash-receipt reconciliation, and customer services.
Coordinate department sales associates’ schedules and ensure adequate staffing and coverage.
Maintain trained management backup for the department.
Ensure new employees are fully trained in company procedures and culture.
Open and close stores and respond to security issues during and after business hours.
Handle or back up store duties as needed, including cash, sales, merchandising, and warehouse work.
Work with store management to address staff issues.
Enforce safety, health, and security rules and adhere to company policies and procedures.
Supervise 15–40 department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Keep costs of goods low and margins high when buying and retailing used firearms.
Ensure merchandising quality, flyer-item tagging, and that in-stock items are displayed on the sales floor.
Perform other duties as required by management.