MK Housekeeping Manager (Salary)

Mauna Kea Resorts•Waimea, HI

About The Position

The Housekeeping Manager leads the daily operations of the Housekeeping department, ensuring exceptional cleanliness, organization, and presentation across guest rooms, public spaces, offices, and back-of-house areas. The role oversees inspections, service standards, team performance, training, and operational efficiency to maintain a safe, welcoming resort environment. As a visible department leader, the manager coaches and develops housekeeping employees and partners with resort leadership and other departments to anticipate and exceed guest needs. The position promotes teamwork, accountability, continuous improvement, and genuine hospitality while ensuring work complies with resort policies, procedures, and applicable collective bargaining agreement terms.

Requirements

Three or more years of work-related experience.
Skills to effectively supervise employees.
Ability to multitask.
Ability to work long and irregular hours and more than 40 hours per week.
Ability to walk, stand, bend, and reach frequently while inspecting and supervising room cleaning.
Ability to occasionally lift and carry equipment and supplies weighing up to 25 pounds.
Ability to push or pull carts weighing more than 50 pounds.
Ability to communicate effectively with guests, employees, and managers in person and by phone; provide direction, resolve concerns, share information in meetings, and train employees.
Initiative and ability to manage the department in compliance with policies, practices, and procedures and to prioritize daily work.

Responsibilities

Train, counsel, discipline, and evaluate employees to ensure standards are met.
Monitor daily operations to ensure resort areas are cleaned and maintained to standards.
Conduct safety training and ensure safety procedures are followed.
Assist with ordering cleaning supplies and equipment.
Supervise employees in accordance with resort policies, procedures, and CBA terms and conditions.
Respond to and resolve housekeeping concerns from guests and other departments in a timely manner.
Assist the Executive Housekeeper and Assistant with daily assignments.
Certify guest rooms for occupancy and oversee special assignments.
Prioritize the department’s daily tasks and work assignments.
Review, approve, and verify department payroll.
Process orders for guest room amenities, cleaning chemicals, equipment, uniforms, and related items.
Conduct regular department meetings and briefings.
Maintain the resort’s lost and found system and department bulletin boards.
Report items in guest rooms or resort buildings that need repair or maintenance.
Assist with cleaning or other housekeeping services when needed.
Perform other related duties as assigned or required.