General Manager

Piedmont Airlines • Fresno, CA

4d • $62,000 - $74,000

About The Position

Piedmont Airlines is seeking a General Manager for its Ground Handling Department. The role manages the operational activities of an airport station in accordance with established policies and procedures and leads staff including Shift Managers, Supervisors, and Agents. The successful candidate will be a reliable team leader who can plan manpower and equipment and maintain the airline’s service standards for customers and airline partners. The position reports to the Regional Manager, Ground Handling.

Requirements

• Proven success as a team leader, with the ability to plan manpower and equipment.
• Ability to work independently and set and meet personal deadlines.
• Ability to work well with all levels of management and support staff.
• Ability to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal control processes for accountable items.
• Valid driver's license and clear driving record.
• Successful completion of a 10-year Criminal History Records Check and drug screen, as required.
• Proof of high school or GED completion.
• Minimum age of 18.

Nice To Haves

• Two years of supervisory experience in both Operations and Customer Care.
• Working knowledge of the Airport Operations Area environment.
• Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
• Bachelor's degree in Aviation, Business, or a related field.

Responsibilities

• Oversee station labor relations, operational efficiency, maintenance, facilities, safety, and security.
• Oversee daily operations with company goals and customer expectations in mind.
• Coach staff and provide career development.
• Correct non-compliant behavior and impose disciplinary action when required.
• Implement corporate culture, policies, and goals in daily work routines.
• Manage staff with varied duties, including Shift Managers, Supervisors, and Agents.
• Complete daily, weekly, and monthly reports.
• Schedule staff, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
• Conduct employee performance reviews.

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical insurance available
• Dental insurance available
• Bonuses awarded in accordance with company policies and applicable criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED