General Manager, Starbucks - La Plaza

Macy's

1d•Onsite

About The Position

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The role ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals. The position involves essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include accessing and reviewing written and electronic information, moving within the work environment, and interacting with workplace materials as needed to carry out job responsibilities. The role requires a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Requirements

High school diploma or equivalent.
At least 2 years of retail, restaurant, or food service management experience.
ServSafe certification or a food handler permit as required by the applicable state or local health department.
Ability to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within the introductory period.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform essential job functions involving communication, collaboration, office and computer systems, reviewing written and electronic information, and moving within the work environment.

Nice To Haves

Starbucks or Starbucks licensed café experience preferred.

Responsibilities

Oversee café operations and maintain a safe, efficient, brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
Recruit, hire, train, and develop Supervisors and Baristas to build a motivated, high-performing team.
Model Starbucks customer connection standards and Macy’s service expectations to deliver exceptional customer service.
Ensure food and beverage products are consistently prepared, presented, and merchandised according to Starbucks standards.
Develop and execute schedules and labor plans to optimize productivity, control costs, and maintain service levels.
Manage ordering, receiving, inventory, and invoice processing to meet food and beverage cost targets and stay within budget.
Review financial reports and take action to achieve sales, expense, and profit goals.
Ensure compliance with food safety, sanitation, and health regulations, and maintain a clean, organized café.
Oversee cash handling and point-of-sale operations, ensuring compliance with financial policies and procedures.
Partner with Macy’s leadership and Starbucks District Managers on strategy, goals, and operational priorities.
Model professionalism, appearance, communication, and alignment with company values.
Foster acceptance and respect and strengthen relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement