General Manager, Starbucks - La Plaza

Macy's•McAllen, TX

1d•$56,300 - $93,700

About The Position

The General Manager is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s La Plaza. The role ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals. The role includes overseeing café operations; recruiting, hiring, training, and developing Supervisors and Baristas; ensuring consistent food and beverage preparation and merchandising; planning schedules and labor; managing ordering, receiving, inventory, and invoices; reviewing financial reports; ensuring food safety and regulatory compliance; and overseeing cash handling and point-of-sale procedures. The Manager also builds partnerships with Macy’s leadership and Starbucks District Managers and serves as a professional role model. Other duties may be assigned.

Requirements

High School diploma or equivalent.
At least 2 years of retail, restaurant, or food service management experience.
ServSafe certification or a food handler permit as required by the applicable state or local health department.
Ability to obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within the introductory period.
Ability to perform essential job functions involving communication, collaboration, use of office and computer systems, access to and review of written and electronic information, and movement within the work environment to interact with workplace materials.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Skills in operational and financial management, leadership and team development, customer service, food quality and safety, communication, collaboration, and strategic problem-solving.

Nice To Haves

Starbucks or Starbucks licensed café experience.

Responsibilities

Oversee café operations to maintain a safe, efficient, brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
Recruit, hire, train, and develop Supervisors and Baristas.
Model Starbucks customer connection standards and Macy’s service expectations to deliver exceptional customer service.
Ensure food and beverage products are consistently prepared, presented, and merchandised according to Starbucks standards.
Develop and execute schedules and labor plans to optimize productivity, control costs, and maintain service levels.
Manage ordering, receiving, inventory, and invoice processing to meet food and beverage cost targets and stay within budget.
Review financial reports and take action to meet sales, expense, and profit goals.
Ensure compliance with food safety, sanitation, and health regulations and maintain a clean, organized café.
Oversee cash handling and point-of-sale operations and ensure compliance with financial policies and procedures.
Partner with Macy’s leadership and Starbucks District Managers on strategy, goals, and operational priorities.
Model professionalism, appropriate appearance, communication, and alignment with company values.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.