General Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Louisville, KY

11d•$55,000 - $115,000

About The Position

The General Manager is responsible for driving and managing the store’s overall profit and loss and achieving planned growth and profit goals. The role covers asset management, customer growth and retention, revenue production, associate development, and inventory control. Success requires strong leadership and the ability to motivate and lead store associates. The General Manager oversees store operations and financial reporting, merchandise availability and inventory reconciliation, vehicle safety and maintenance, bank deposits, and returned merchandise processing. The role also recruits, hires, trains, develops, and schedules associates; manages lease agreements, renewals, and returns; and ensures execution of customer service programs, company guidelines, and policies. Aaron’s provides ongoing training, professional development, annual National Manager Meetings, and performance incentive opportunities.

Requirements

Demonstrated strong leadership, communication, and interpersonal skills.
High level of energy.
Maintain a professional appearance.
History of demonstrated selling skills.
Effective organizational skills.
Proven managerial skills.
Safe driving skills and ability to legally operate the company truck.
Satisfactory motor vehicle record (MVR).
DOT physical/certification in states that require it.
Valid driver’s license and compliance with Aaron’s Driver Qualification Policy.

Responsibilities

Manage the store to achieve planned growth and profit goals.
Accurately report financial measures and transactions.
Manage inventory supply to maintain adequate merchandise availability.
Ensure Quality Control Calls are completed on all new lease agreements within one business day of delivery.
Protect store assets and reconcile inventories weekly.
Ensure company vehicles are maintained within safe operating standards.
Ensure accurate and timely bank deposits.
Ensure returned merchandise is certified, reclassified, and priced.
Recruit, hire, train, and develop associates to support efficient and successful store operations.
Schedule associate coverage to meet the published hours of store operations.
Close lease agreements with a focus on customer service, long-term relationships, and safeguarding company assets.
Personally manage renewal activity.
Personally authorize returns with a focus on customer relationships and ownership.
Ensure execution of customer service programs, company guidelines, and policies.