General Manager

Pizza Hut•Mount Airy, NC

18d

About The Position

The Pizza Hut Restaurant General Manager (RGM) drives the restaurant’s financial and operational performance by empowering and engaging the team. The RGM builds a culture aligned with Tasty Hut, LLC’s core values and ensures operational excellence. Reporting to the District Manager, the RGM oversees restaurant staff and operations, manages the restaurant’s profit and loss, maintains brand and safety standards, and develops the team and customer experience.

Requirements

ServSafe certification.
Completion of the Lead On! Shift Leader training and MSM Course 10.
Proficiency in Microsoft Office.
Completion of Lead On! General Manager training and computer basics.
Reliable transportation.
Ability to communicate and give feedback.
Valid driver’s license and car insurance.
Ability to adhere to General Manager schedule requirements, including peak hours.
Motor vehicle record check.

Responsibilities

Oversee all restaurant staff and operations with an entrepreneurial mindset.
Hire and train employees and build a bench of shift leaders and team members.
Promote a positive restaurant culture and employee experience.
Maintain excellent customer service and uphold Pizza Hut service principles.
Oversee inventory, forecasting, and scheduling processes.
Ensure team members have the tools and knowledge needed to succeed.
Partner with the Field Marketing Manager and Director of Field Compliance to grow sales and engage with the community.
Develop a team that achieves high customer satisfaction results.
Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant, and driver safety; CHAMPS; brand standards; FSSC; and CORE.
Work with the District Manager to maintain the facility and keep it in good repair.
Manage the restaurant’s profit and loss and evaluate and improve operational and financial performance.
Communicate company initiatives and programs to restaurant teams and manage team performance to execute them effectively.
Own career development and performance management for the restaurant team (MSM).
Use Pizza Hut tools, including Hutlink, Learning Zone, and Pizzapedia, and execute Pizza Hut training materials and courses, following up with store teams.
Comply with applicable laws and regulations and provide a safe work environment.
Maintain a clean, organized restaurant that meets health and safety regulations.
Demonstrate trade-area knowledge and maintain positive vendor relationships.
Serve as a steward of the Pizza Hut brand and maintain the restaurant calendar.
Manage and follow Tasty Hut, LLC handbook policies.
Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC; exhibit its core values and work toward its mission and vision.
Perform other duties as assigned.