General Manager

SPB Hospitality•Morrow, GA

About The Position

Krystal Restaurant General Managers balance strong leadership with delivering WOW service to guests. They bring positive energy to restaurant teams, focus on restaurant operations, develop people, create great guest experiences, champion the brand, plan the business, and maintain the facility. The General Manager is responsible for providing a high-quality employee and guest experience while achieving financial goals and ensuring the restaurant is safe, sanitary, and appealing.

Requirements

High school diploma or equivalent.
At least 3 years of management experience.
Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
Ability to lift and carry up to 50 pounds frequently, handle product preparation, kneel, and follow proper lifting procedures.
Ability to lift consistently for product preparation, stocking, and inventory.

Responsibilities

Live Krystal’s People First promise by welcoming, including, growing, and celebrating team members, and consistently exhibit PRIDE values: Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity.
Create positive energy in the restaurant and set the team up for success.
Empower the team through Yes I Can, communicate effectively, and engage the team in regular huddles.
Coach and motivate Shift Leaders, Assistant Managers, and the team; recruit and develop talent; and inspire excellent performance.
Recognize the team using U-Rock and Fresh, Friendly and Fast recognition tools, and serve team members through behaviors, actions, and decisions.
Model WOW guest experiences, set clear expectations, and create a welcoming work environment.
Act on guest feedback and regularly observe operations from the guest perspective, celebrating or coaching the team as appropriate.
Represent Krystal in the community, support local marketing and events, build community relationships, and develop catering opportunities.
Champion company-wide promotions, product launches, and product samplings; ensure the team executes local promotions and measures their impact.
Develop and maintain Krystal 9 operating systems.
Develop sales forecasts and create schedules to meet Quality, Service, and Cleanliness standards.
Monitor business results, including prior-day numbers, schedules, cash-shortage concerns, and HACCP logs.
Review inventory efficiencies and food costs; create product orders; control food and equipment inventory; conduct daily and weekly counts; and maintain inventory records.
Create, communicate, implement, and follow up on operational and financial action plans.
Analyze sales and labor results during and after each shift.
Maintain brand operating standards for product procedures, cleanliness, and service.
Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Identify problems, conduct high-level troubleshooting, and seek maintenance support to keep restaurant equipment operational.