General Manager

Copart•Tallahassee, FL

21d

About The Position

The General Manager is responsible for planning, organizing, leading, and controlling all functions of a Copart facility. The role oversees facility operations and staff to meet budget, revenue, and customer satisfaction standards, while creating a customer-first environment and maintaining company policies, quality, and service standards. The General Manager leads, develops, and holds staff accountable; manages customer relationships; ensures operational, regulatory, quality, and safety compliance; and works to increase revenue and control costs.

Requirements

At least 2–3 years of experience as a manager; military or other relevant experience is preferred.
Proven track record of driving operational excellence and executing corporate goals.
Metric-driven approach.
Proven ability to support change initiatives and help teams adapt to and manage change positively and effectively.
Strong communication skills and ability to adjust tone and style to the audience.
Strong relationship-building skills.
Strong critical-thinking skills, including using logic and identifying alternative solutions to operational issues.
Strong decision-making skills, including weighing the benefits and risks of potential decisions.
Strong listening skills and ability to help develop and execute solutions to issues or concerns.
Ability to manage time effectively and prioritize tasks to meet deadlines or productivity goals.
Strong problem-solving skills.
Ability to multitask and remain positive, motivated, and urgent.
Valid driver's license.
Ability to travel, as required.

Nice To Haves

Bilingual ability.
Military or other relevant experience.

Responsibilities

Plan, organize, lead, and control all functions of the facility, including day-to-day operations.
Lead the facility and staff to meet budget, revenue, and customer satisfaction standards.
Partner with HR to attract, recruit, develop, and retain a diverse, high-performing team.
Train and develop staff to meet company guidelines and expectations.
Communicate and provide feedback to staff continually, and deliver annual Continuous Improvement Summaries (CIS reviews) on time.
Lead and manage the team with creativity, inspiration, integrity, and fair accountability.
Proactively manage the performance of managers and staff, address opportunities quickly, and take appropriate corrective action when applicable.
Become a subject matter expert in all facility process areas, including office and outside-yard jobs and tasks.
Recruit and maintain an appropriate number of sub-haulers to meet facility logistical requirements.
Maintain compliance with applicable system quality, field quality, equipment, and safety review guidelines.
Immediately raise concerns that could negatively affect the facility, employees, or customers to the Regional Manager.
Set goals and ensure employees use available tools to achieve ongoing success.
Ensure locations comply with county, state, EPA, OSHA, and Department of Motor Vehicle laws and regulations.
Share relevant knowledge with location employees to promote transparency and clarity about company goals and initiatives.
Manage relationships with buyers, sellers, and internal customers.
Identify team knowledge and skill gaps and ensure remedies are put in place.
Represent the company's mission, vision, values, and culture.
Communicate professionally and tactfully, in writing and verbally, with all levels of leadership.
Support local or non-local CAT events when called upon.
Understand the assigned profit and loss statement and identify ways to increase revenue and decrease costs.
Perform other duties as assigned by the Regional Manager or upper management.