General Manager

Associa•Fairfax, VA

18d•$85,000 - $95,000•Onsite

About The Position

CMC Associa is hiring an experienced General Manager to oversee a condominium community in Fairfax, Virginia. This is an onsite role responsible for office, administrative, and maintenance projects, including capital improvements. The General Manager serves as liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. The role implements Board policies and directives within the management agreement, supports strategic initiatives and association projects, inspects the community and follows up on compliance matters, responds to homeowner inquiries, and maintains association records. It also involves creating and managing budgets, reviewing financial reports, coordinating vendors and capital projects, prioritizing maintenance work, preparing Board materials, scheduling meetings, communicating with homeowners, and assisting with architectural review requests. Other projects may be assigned. The annual salary is $85,000–$95,000. The company will pay for the successful candidate to obtain and maintain a CMCA, AMS, or PCAM credential.

Requirements

At least 2 years of community association experience.
Knowledge of the Association Board of Directors and General Manager roles and how they interface with homeowner requests.
Willingness to obtain and maintain CMCA, AMS, or PCAM credentials.
Customer-service-driven and team-oriented approach.
Ownership, initiative, proactive communication, and willingness to offer ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financial statements and create budgets, including work with balance sheets, income statements, operating expenses, reserve studies, delinquency reports, and variance analysis.
Effective project management skills, including the ability to prioritize and manage multiple projects at different stages and communicate with all involved parties.
Excellent written and spoken communication skills and effective conflict-resolution techniques.

Responsibilities

Implement Board policies and directives within the scope of the management agreement and work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community to ensure it is well maintained and that the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information, and record and track documents and information.
Create and manage budgets; review and interpret financial reports, including the balance sheet, income statement, operating expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders, and schedule and coordinate onsite vendors and contractors.
Prepare Board packages and coordinate and schedule monthly and annual Board meetings.
Create and send weekly mass communications by mail and email to homeowners regarding onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up regarding the Board’s decisions.
Handle other projects as assigned.