General Manager

McCollister's Transportation.•Menands, NY

38d•$80,000 - $120,000

About The Position

The General Manager is responsible for planning, leading, organizing, and controlling activities related to and necessary for a successful and profitable branch consistent with corporate direction, policies, procedures and objectives. This role is accountable for employee churn rate, lease operator/driver recruitment, revenue growth, branch profitability, quality scores, budget compliance, loss prevention, and customer retention/churn. The General Manager is expected to make decisions consistent with the organization’s values and goals, and execution of responsibilities must align with corporate policies and procedures as defined in the Employee Handbook. The General Manager supports the Corporate Vision and Values Statement in daily management activities.

Requirements

A minimum of 3+ years in warehouse management required.
Required warehouse experience including receiving, inspection, shipping, wireless inventory control, and data entry.
Position requires a minimum 3 years’ experience working with automated WMS systems.
Industry awareness- informed and knowledgeable of the moving industry/competition.
Excellent computer skills, including Microsoft Office Suite and Google G Suite.
Candidate must be able to communicate effectively at all levels of the organization.
Strong written and verbal communications skills.
Self-starter, hands-on manager.
Motivating, inspiring, and encouraging staff with a great attitude and enthusiasm.
Respect for employees, and fairness when working with associates.
Developing people, improving knowledge, attitude and skills.
Excellent organization and communication skills- creating understanding so people know what action to take.
Establishing objectives and defining results.
Developing action plans, policies, and procedures, establishing time sequenced tasks to achieve objectives.
Decision making- reaching conclusions.
Customer awareness- identifying customer needs.
Team oriented and personally committed to continuous improvement- developing cooperative effort and teamwork.
Demonstrated ability to interface effectively and positively with all members of the organization, and prospective employees.
Willing to expend extra effort to resolve problems, accurately represents the interest of associates.
Handling crisis, and work well with others to resolve problems.
Cooperative and helpful to requests for assistance from associates.
Excellent computer literacy for basic Microsoft Office and Google G Suite applications.

Responsibilities

Work directly with operations, fleet administration, driver recruitment, training, warehousing, planning and dispatch.
Warehouse and facilities management.
Implement consistent and well-implemented training programs with measurable and well-documented results.
Manage branch administration, including management support for credit and collections, billing, general accounting, A/P, and customer service.
Drive consistent revenue growth through effective resources planning.
Manage revenue forecasting, budget planning, and expense control.
Ensure quality compliance measured by United’s and UniGroup’s quality scores, customer satisfaction reports, and internal surveys.
Oversee Human Resource management, including wage evaluations, performance reviews, background checks, recruitment, policy compliance, disciplinary warnings, terminations, and team building activities.
Evaluate performance standards, define criteria to measure progress against objectives.
Record and report performance, evaluate performance annually, assess performance against objectives and performance standards, and identify deficiencies.
Establish organization structure, identify and group employees into efficient and effective positions.
Maintain customer awareness by understanding customers’ business and accurately determining customer needs.
Demonstrate company awareness by being knowledgeable and understanding the functions/services of McCollister’s and UniGroup.
Exhibit operational proficiency by planning and executing a broad range of services or designing and delivering custom services in response to unique client needs.