General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Village of Colonie, NY

6d•$60,000 - $70,000

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, customer service, retail and vending, private parties, and workplace employee activities. The role directs operations in accordance with Goldfish Swim School standard operating procedures and manages staff performance, training, scheduling, payroll, and employee satisfaction. The General Manager also oversees financial processes, sales and marketing training, customer-service systems, safety procedures, and the school’s Emergency Action Plan. The position requires teaching one lesson per week and working one shift per week as a lifeguard or swim instructor.

Requirements

Ability to work with children.
Excellent interpersonal communication and organizational skills.
High school diploma or GED.
Lifeguard, CPR, First Aid, AED, and Certified Pool Operator certifications, or the ability to obtain them within 90 days of the start date.
Teach one lesson per week in the pool.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Experience as a youth sports instructor or coach, camp counselor, or aquatics instructor or supervisor.
Three to five years of management experience.
Lifeguard Instructor certification.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Manage staff to support high productivity, excellent performance, and positive employee satisfaction.
Train and oversee staff in swim instruction and customer service; address class scheduling, student progress, customer service, employee performance, and training.
Provide sales and marketing training to qualified sales staff.
Oversee retail and vending departments to ensure an appropriate product mix and pricing.
Train and oversee private party staff to ensure standard operating procedures are maintained.
Develop competence with school technology for customer maintenance, bookings, class scheduling, reporting, and administrative functions.
Oversee pool operations and help maintain a safe and sanitary swim environment, including proper pool chemistry and pump room operation.
Manage financial responsibilities, including weekly cash deposits, cash reconciliation, tilling off, financial documentation, and budgeting.
Initiate and oversee workplace culture and employee interaction, maintaining a high level of employee satisfaction.
Direct and oversee implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Maintain required certifications for self and all staff.
Schedule staff and manage payroll.
Become proficient in all swim school roles and responsibilities.
Teach one lesson per week and work one shift per week as a lifeguard or swim instructor.
Perform other duties and responsibilities as assigned by the employer.