General Manager

Alsco Uniforms•Colonial Heights, VA

About The Position

The General Manager directs, manages, and optimizes a branch production facility’s overall operations and financial performance (P&L). The role leads multifunctional plant teams across customer service, plant and equipment maintenance, production, quality assurance, and human resources, while ensuring high service quality and customer satisfaction. The General Manager supports employee development and branch growth and profitability, ensures timely completion of administrative functions, sets operational policies and procedures, and uses metrics to establish performance targets for revenue and cost goals. The position supports quality-focused processing practices and continuous improvement, and ensures plant safety, security, auditing, and training procedures meet OSHA and other required regulations. It may involve labor relations negotiations with union leadership and execution of projects assigned by upper management. The position regularly involves driving within a designated branch territory and occasional air travel. The work environment includes a general office, vehicles on public roads, customer locations, and areas of a typical industrial laundry facility. The role is eligible for the General Manager Bonus program and a company-issued vehicle and fuel card for business and personal use.

Requirements

Demonstrate exceptional skills in production, sales, and service; experience in industrial laundry or linen supply is preferred.
At least 5 years of managerial experience.
Excellent verbal and written communication skills in English and superior organizational skills.
Proven ability to lead, motivate, and develop staff.
Strong commitment to superior customer service and business growth.
Enthusiasm and exceptional interpersonal skills.
Valid driver’s license and a driving record free of chargeable accidents, speeding, safety, or other violations.
A combination of education and experience will be considered.

Nice To Haves

Experience in the industrial laundry or linen supply industries.
Successful experience dealing with unions and labor relations.
Bachelor’s degree in management, engineering, finance, or equivalent.

Responsibilities

Direct, manage, and optimize the plant facility’s overall operations and financial performance (P&L).
Lead multifunctional plant teams, including customer service, plant and equipment maintenance, production, quality assurance, and human resources.
Ensure high levels of service quality and customer satisfaction.
Develop employees by assessing needs, providing growth opportunities, setting clear goals, encouraging continuous learning, supporting career advancement, and fostering a team-oriented environment.
Ensure required administrative functions are performed in accordance with policy and in a timely manner.
Set policies and procedures that guide branch operations’ productivity, quality, and cost efficiency.
Collect and analyze operational metrics to set performance targets that meet revenue and cost goals.
Support the development and deployment of processing practices focused on quality and continuous improvement.
Ensure plant safety, security, auditing, and training procedures are implemented to meet OSHA and other required regulations.
May lead labor relations negotiations and engage with union leadership involving branch operations.
Ensure the execution of projects assigned by upper management.
Perform other job duties as assigned.