General Manager

Caliber Holdings • Lebanon, PA

3d

About The Position

The Collision General Manager is responsible for the overall operation of a Caliber Collision service center, including risk management, teammate development, client metrics, production, and administration. The role recruits, recognizes, and retains teammates; monitors current financial performance metrics; and reviews prior-month financial results to identify opportunities and trends.

The General Manager ensures center teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position is based at the Lebanon, Pennsylvania service center and offers annual pay of $90,000 to $120,000 plus bonuses.

Requirements

• At least 3 years of collision management experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Must be at least 21 years of age.
• Advanced understanding of collision estimating.
• Prior experience with CCC1.
• Advanced understanding and knowledge of repair processes and procedures.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Must be eligible to work in the U.S. with no restrictions.

Responsibilities

• Oversee the overall operation of the collision center, including risk management, teammate development, client metrics, production, and administration.
• Recruit, recognize, and retain talented teammates.
• Monitor current financial performance metrics and review prior-month financial metrics to identify opportunities and trends.
• Ensure vehicle repairs are thorough, safe, and profitable and comply with Caliber SOP, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental, and vision benefits effective from day one.
• Industry-comparable pay, paid weekly.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities, with promotion from within.
• Paid skilled training and certifications, including I-CAR and ASE.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed