General Manager

SPB Hospitality • Savannah, GA

20d

About The Position

Krystal Restaurant General Managers lead restaurant teams while delivering excellent guest service and overseeing restaurant operations. They develop people, create great guest experiences, represent the brand, plan and manage the business, and maintain a safe, sanitary, and appealing facility. The role balances employee and guest experience with financial goals and requires availability to work all shifts, weekends, and holidays.

Requirements

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.
• High school diploma or equivalent.
• Minimum of 3 years of management experience.
• Ability to lift and carry up to 50 pounds; kneel and follow proper lifting procedures; and handle product preparation, stocking, and inventory.

Responsibilities

• Develop and motivate Shift Leaders, Assistant Managers, and team members; recruit and develop talent, communicate expectations, coach performance, recognize team contributions, and model Krystal’s People First promise and PRIDE values.
• Create a positive restaurant environment and deliver fresh, friendly, and fast guest service; observe operations from the guest perspective, respond to feedback, and coach the team to create welcoming experiences.
• Represent Krystal in the local community, support local marketing and events, build community relationships, develop catering opportunities, and implement and measure company-wide and local promotions.
• Develop sales forecasts and schedules, monitor business results and operating records, manage product orders and inventory, evaluate food costs, and implement operational and financial action plans.
• Maintain Krystal operating systems and brand standards for product procedures, cleanliness, and service; analyze sales and labor results during and after shifts.
• Maintain a safe, sanitary, and appealing restaurant by monitoring compliance with health, safety, cleanliness, security, and fire requirements; troubleshoot equipment issues and seek maintenance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED