General Manager(06874) - 4201 E. Berry Street

Domino's Franchise•Fort Worth, TX

About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store image and standards; customer service; attendance and punctuality; cleanliness; marketing; and profitability. The manager is expected to set an example, follow all policies and procedures, and expect the same from the crew. The role requires judgment, math skills, multitasking, and the ability to direct activities, work independently and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions. The position also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The work environment includes changing and sometimes adverse weather conditions during outside tasks, temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves standing for most tasks, short-distance walking, desk-based paperwork, lifting and carrying supplies, pushing and pulling trays, occasional climbing, bending, crouching, frequent reaching, and continuous hand use. Some duties include delivering products by car to customers and delivering flyers and door hangers.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; use a calculator if needed; and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to perform the described physical duties, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying product.
  • Far and night vision for driving.

Responsibilities

  • Manage all activities during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures, ensuring the crew does the same.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, cleanliness, and adherence to standards.
  • Provide great customer service and maintain attendance and punctuality.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver product by car to customers and deliver flyers and door hangers.
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