The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store image and standards; customer service; attendance and punctuality; cleanliness; marketing; and profitability. The manager is expected to set an example, follow all policies and procedures, and expect the same from the crew. The role requires judgment, math skills, multitasking, and the ability to direct activities, work independently and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions. The position also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The work environment includes changing and sometimes adverse weather conditions during outside tasks, temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves standing for most tasks, short-distance walking, desk-based paperwork, lifting and carrying supplies, pushing and pulling trays, occasional climbing, bending, crouching, frequent reaching, and continuous hand use. Some duties include delivering products by car to customers and delivering flyers and door hangers.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed