General Manager

Hawx Pest Control•Olivette, MO

20d•$70,000 - $80,000

About The Position

Hawx Pest Control is a technology-driven pest management company that uses state-of-the-art equipment and environmentally conscious products to protect customers and the places they value. The company emphasizes a team-oriented culture, employee recognition, and opportunities for personal and professional growth. The General Manager leads a team from a local Service Center and plays a hands-on role in field operations. The position oversees service delivery, customer relationships, and a team of pest management Service Professionals. The General Manager hires, trains, and coaches team members to deliver high-quality service, while promoting safety, team development, and strong operational results. This is a full-time position requiring work travel, with a listed annual salary of $70,000–$80,000.

Requirements

3–5 years of experience, preferably in a residential market, with people management experience, including front-line training.
Must be at least 21 years old and have a valid driver's license.
Must pass the required background check and drug screening.
Must obtain all required state licenses and certifications.
Ability to lead, motivate, and coach employees while fostering collaboration and a positive work culture.
Effective verbal and nonverbal communication, adapted to the audience and situation.
Ability to prioritize tasks and allocate resources effectively.
Understanding of pest management protocols, application techniques, products, equipment, and other tools used by frontline employees.
Understanding of relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards.
Ability to analyze operational reports and act on findings in a complex, fast-paced environment.
Results-oriented approach that supports broader business goals and team performance.

Responsibilities

Hire, train, and manage a team of Operations team members.
Monitor route efficiency and make adjustments, including coaching and disciplinary action.
Monitor NPS and contact customers directly when their experience did not meet company standards.
Develop team members and foster a culture of excellence and longevity.
Perform field assessments of Service Professionals and document the assessments; duties may be performed remotely while completing assessments.
Create a culture of safety within the team.
Ensure incidents and near misses are reported accurately.
Complete the online Manager training course on Safety Programs and train the team on Hawx Safety Programs.
Lead by example, set clear expectations, recognize achievements, and support employee engagement, growth, and performance.
Prioritize tasks and allocate resources while balancing coaching and training with other managerial duties.
Analyze operational reports and take action based on findings.