General Manager

Community Choice Financial Family of Brands•Des Moines, IA

6d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a Check Into Cash store in Des Moines, Iowa. The role is responsible for growing revenue, maintaining compliance, building customer loyalty through excellent service, and coaching and developing the store team. The position operates in a fast-paced, customer-focused environment and includes regular in-person attendance for at least 40 hours per week, including weekends. The role may also involve duties outside the store, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of experience with demonstrated success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop team members, including training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow the business and revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain store appearance, address basic facility needs, and schedule maintenance services.
Oversee the store planogram and ensure seasonal and promotional marketing materials are displayed properly.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Hourly wage of $19.25 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven brands.
Key holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to retailer discounts.
Paid time off, starting at 12 days in the first year and increasing over time.
Business casual dress code that includes jeans and sneakers.