General Manager

Trulieve•Phoenix, AZ

21d•Onsite

About The Position

The General Manager leads and supervises store personnel, manages inventory, drives key performance metrics, and ensures efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. The General Manager plans and implements strategies to improve service standards and sales, maintains visual merchandising standards, manages staffing and scheduling within the labor budget, and handles patient issues and escalations. The role also supports employee performance, hiring, training, coaching, and development while maintaining company procedures, confidentiality, and professional relationships with business partners.

Requirements

Four years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and work effectively with flexibility and personal integrity.
Ability to relate to and work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.

Nice To Haves

Bachelor’s degree.
Prior management experience, preferably in retail and/or customer service.

Responsibilities

Plan and implement strategies to drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent regulatory compliance with all state-specific regulations.
Review and communicate company SOPs, ensure compliance, and communicate changes to employees.
Evaluate employee performance and identify hiring and training needs.
Coach, train, and develop the team in company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Schedule effectively within the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.