General Manager

SUPREME FITNESS GROUP•Laguna Niguel, CA

5d•$23 - $23•Onsite

About The Position

The Club General Manager oversees gym operations to ensure an exceptional “Judgment Free” member experience and a financially successful club. The role leads a team in a positive, motivating manner and provides ongoing employee training and development. The General Manager is also involved in front desk activities, facility cleanliness and maintenance, member services, safety, marketing, and administrative processes.

Requirements

At least 1 year of management experience.
At least 2 years of customer service experience.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Basic computer proficiency.
A passion for fitness and health.
High energy and an upbeat, positive attitude.
Punctuality and reliability.
Strong listening skills and the ability to empathize and problem-solve.
Must be at least 18 years old.
Ability to stand and walk continually during a shift; talk continually in person or on the phone; occasionally lift up to 50 lbs.; and bend, climb, balance, kneel, crouch, and twist to accomplish tasks.
Will encounter cleaning chemicals during the shift.

Nice To Haves

High school diploma or GED equivalent preferred.

Responsibilities

Create and maintain a welcoming atmosphere for members, prospective members, and guests, ensuring the team follows customer service guidelines.
Recruit, hire, train, and develop a high-performing team of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Schedule the team and ensure all shifts are covered.
Lead by example and hold direct reports accountable through training and coaching, while ensuring adherence to company values and goals.
Administer and process weekly employee payroll.
Resolve employee issues or concerns professionally and diplomatically.
Escalate member, staff, and club issues to the Area Manager.
Answer phones, check members into the system, conduct prospective-member tours and new-member sign-ups, and address member requests, issues, and questions.
Perform club cleaning and maintenance and oversee facility cleanliness and maintenance.
Ensure the gym opens and closes promptly.
Ensure the safety of the team, members, and club property.
Identify and communicate equipment repairs in a timely manner.
Manage marketing efforts by ensuring the team understands and is trained on promotions.
Authorize expenditures and refunds.
Make daily bank deposits, if applicable.
Prepare HR-related forms and send them to the Corporate Payroll Team.