General Manager

Hampton Inn Salem•Salem, MA

6d•$115,000 - $125,000

About The Position

Maine Course Hospitality Group is seeking a people-focused General Manager to lead hotel operations, develop high-performing teams, elevate the guest experience, and drive operational efficiency while maintaining quality, brand compliance, and financial performance. The General Manager serves as the face of the hotel and builds relationships with guests, associates, ownership, brand partners, and community partners while positioning the property for continued success in a competitive market. The role oversees daily operations across applicable departments, including Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales. The General Manager manages budgets, forecasts, labor plans, and operating expenses; partners with Sales and Revenue Management on demand, pricing, business mix, revenue, and market share; and maintains brand, safety, cleanliness, quality, and regulatory standards. The role also protects physical assets through preventive maintenance and capital planning. The position requires a visible presence at the hotel and a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations. The General Manager may serve as the hotel's leader on duty and respond to operational, guest, and team member needs at any time. Maine Course Hospitality Group describes its values as Fun, Family, Integrity, and Respect and its commitment as positively impacting the lives of guests, team members, and communities. The company is an equal opportunity employer committed to an inclusive environment.

Requirements

Progressive hotel leadership experience, including General Manager or senior hotel operations responsibility.
Experience leading multiple hotel departments and developing leaders and frontline teams.
Working knowledge of hotel revenue management, pricing, forecasting, and market segmentation.
Guest-first approach, sound judgment, and ability to address operational issues with urgency and professionalism.
Strong communication, organization, and cross-functional collaboration skills.
Ability to develop, manage, and achieve annual budgets, forecasts, and financial objectives while maintaining strong controls over labor costs and operating expenses.
Ability to analyze key performance indicators, financial reports, and market trends to identify opportunities for growth and continuous improvement.
Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations is required.
Flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations.

Nice To Haves

10 years of prior hotel experience with a destination, seasonal, high-volume, or event-driven hotel.
5 years of experience as a Hotel General Manager of a destination location.
Proven success leading hotels in competitive, demand-driven markets, driving revenue growth, profitability, and guest satisfaction.
Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
Ability to maintain a visible presence throughout the hotel and effectively oversee all aspects of daily operations.

Responsibilities

Lead daily hotel operations across applicable departments, including Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales.
Set clear expectations, maintain a visible leadership presence, coach department leaders, and build an engaged, accountable team.
Monitor guest feedback and satisfaction trends, resolve concerns, and improve service and the hotel's reputation.
Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify and act on opportunities.
Maintain brand, safety, cleanliness, quality, and regulatory standards.
Protect the hotel's physical assets through preventive maintenance, capital planning, and follow-through on property needs.
Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.
Respond to and resolve operational challenges, guest concerns, and property issues with urgency, professionalism, and sound judgment.
Serve as the hotel's leader on duty when necessary and respond to operational, guest, and team member needs at any time.