General Manager, Marriott St. Louis Grand

Marriott•St. Louis, MO

12d•$221,000 - $293,000

About The Position

The General Manager is the property’s primary strategic business leader, responsible for all aspects of hotel operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment for Marriott International and property ownership. The role ensures the implementation of Marriott brand service strategies and initiatives to meet or exceed guest expectations, increase profit, and grow market share. The General Manager holds the property leadership team accountable for executing strategy and supports their professional development. The position ensures Marriott sales engines are leveraged and initiates proactive sales activities as appropriate. It aligns Marriott and owner objectives, builds owner loyalty through communication and business results, and develops strong relationships with local officials, businesses, customers, and the broader community. The General Manager represents Marriott Hotels & Resorts and JW brand values through leadership actions. Responsibilities include developing and executing property business plans; collaborating with Sales and Marketing and Revenue Management; leading talent development and succession planning; analyzing financial, market, inventory, employee engagement, and customer satisfaction information; managing employee and labor relations; maintaining owner relationships; promoting guest satisfaction and public relations; and ensuring compliance with legal, safety, operational, labor, and Marriott brand standards. The role also includes regular property walk-throughs and quality assurance audits. Marriott describes its workplace as an inclusive environment that values associates’ backgrounds and experiences. Marriott Hotels emphasizes thoughtful hospitality, while JW Marriott highlights associate well-being, camaraderie, training, development, and recognition.

Requirements

A two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 8 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area; or
A four-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related major, plus 6 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area.

Nice To Haves

General Manager experience in a limited-service or full-service property.
Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
Property-industry work experience demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

Develop property business plans that maximize customer satisfaction, profitability, and market share, and align them with Marriott brand strategies.
Execute business plans, hold the property leadership team accountable for results, evaluate strategy effectiveness, and pursue improvements to guest satisfaction and profitability.
Monitor industry and competitor trends and explore new business opportunities.
Work with Sales and Marketing to develop and execute revenue-generating strategies, identify and pursue business leads, and leverage Marriott demand engines.
Lead and develop the Executive Committee and other employees through coaching, feedback, learning opportunities, development plans, resource planning, staffing, and succession planning.
Promote Marriott and JW brand goals and service standards, champion change, and motivate employees toward operational excellence.
Review and analyze market share, financial performance, inventory, employee engagement, and customer satisfaction data to guide plans and maintain budget and profit goals.
Foster fair and respectful employee relations, open communication, employee engagement, and recognition; work with Human Resources on labor-environment issues.
Develop pricing and revenue strategies with Revenue Management; forecast demand, maximize yield, grow occupancy, RevPAR, and market share, and control labor and capital expenses.
Maintain proactive communication with property owners, share performance analysis and brand initiatives, balance owner and brand interests, and promote improvements to service and profitability.
Engage with guests and customers for feedback, recognize employee service, address service failures, anticipate the needs of large groups and high-profile guests, and promote the property’s image and public relations.
Build relationships and strategic alliances with local officials, businesses, and customers, and participate in the local community.
Verify compliance with legal, safety, operational, labor, and Marriott brand standards; conduct quality assurance audits and property walk-throughs; and ensure employees are trained and perform to standards.