General Manager

WhiteWater Express Car Wash • Toledo, OH

12d • $60,000 - $65,000

About The Position

The General Manager is responsible for the overall performance and operations of a WhiteWater Express location. The role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages financial and operational success. The position reports directly to the Area Director.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and management capabilities with proven sales acumen.
• Excellent verbal and written communication skills, including conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and POS systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 lbs.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a fast-paced environment.
• Availability to work 45–50 hours per week, adjusting as needed to meet business demands.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through coaching and leadership development.
• Lead by example and foster a team-oriented environment where employees feel empowered to lead.
• Recruit, hire, train, and develop team members while managing performance and retention.
• Deliver a safe, clean, 5-star experience for customers and employees.
• Address and resolve customer and employee concerns while promoting a respectful environment.
• Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
• Create and communicate schedules for daily and weekly operations.
• Ensure completion of maintenance tasks, store cleanliness, and compliance with site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve issues.
• Uphold company policies and enforce safety protocols.
• Drive revenue growth through team development and effective customer interactions.
• Use KPI tools to increase membership revenue and retention.
• Manage controllable costs with support from the Area Director and Business Intelligence dashboards.
• Review and approve employee hours and perform payroll tasks, ensuring accuracy and compliance.
• Manage hiring, training, performance, and employee development.
• Enforce company policies, procedures, and compliance standards.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus potential under the company's incentive plan; payments vary with results and are not guaranteed.
• Comprehensive medical, dental, and vision benefits.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Career advancement opportunities.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED