KidStrong General Manager

KidStrong Timonium•Bel Air, MD

2d•$50,000 - $60,000•Onsite

About The Position

KidStrong is seeking a General Manager for its Bel Air center. The General Manager creates an environment where coaches, children, and families can thrive while driving sales, member satisfaction, and effective daily operations. The role includes overseeing center operations and finances, building relationships with members and the community, leading and developing staff, and delivering KidStrong’s coaching curriculum. The General Manager works four weekdays and one weekend shift and actively coaches three to five classes per week. The position reports to the Regional Manager.

Requirements

Experience coaching children aged 15 months to 11 years.
Ability to communicate comfortably with parents and guardians.
Practical experience with Google, Microsoft, and social media platforms.
CPR certification or willingness to obtain it.
Ability to work in a physically demanding environment.
Ability to set and uphold high standards and lead in line with KidStrong’s core values.
Goal-oriented approach and ability to teach and transfer knowledge effectively.
Professionalism under pressure and respectful treatment of others.
High energy and clear engagement.
Ability to develop relationships, organize work, set realistic goals, and communicate clearly in writing and speech.
Ability to balance team and individual responsibilities and adapt to change and innovation.

Responsibilities

Monitor center KPIs and financials.
Build positive relationships with members, families, and the community.
Maintain a clean center and smooth daily operations.
Delegate tasks and manage the team’s workload.
Work four weekdays and one weekend shift.
Set membership and sales goals with the team and help fill class spots.
Contact leads by phone and text to convert them into members.
Arrange and attend local events.
Inspire and develop the team.
Recruit, onboard, and train coaches.
Use KidStrong training tools to support ongoing professional development for yourself and others.
Communicate via Slack and email.
Deliver the KidStrong curriculum and actively coach three to five classes per week.
Use the KS Coaches App to monitor attendance and achievements.
Complete Coach Certification through KidStrong HQ Training.
Supervise the Assistant General Manager, Lead Coach, and other coaches.
Coordinate with the Area Developer (Franchisee), center team members, families, and KidStrong HQ team members.