KidStrong General Manager

KidStrong Santa Rosa•Santa Rosa, CA

3d•$71,000 - $77,000

About The Position

KidStrong is seeking a General Manager to lead a center and create an environment where coaches, children, and families thrive. The role is responsible for center operations, sales and membership growth, team leadership, and hands-on coaching. The General Manager works four weekdays and one weekend shift, actively coaches three to five classes each week, and completes Coach Certification through KidStrong HQ Training. The General Manager supervises the Assistant General Manager, Lead Coach, and other coaches; collaborates with center team members and families; and coordinates with the Area Developer (Franchisee) and KidStrong HQ team members. The position reports to the Owner.

Requirements

Experience coaching children aged 15 months to 11 years.
Ability to communicate comfortably with parents and guardians.
Practical experience with Google, Microsoft, and social media platforms.
CPR certification or willingness to obtain it.
Ability to maintain high standards and uphold KidStrong's core values.
Goal-oriented leadership and ability to ensure effective transfer of knowledge.
Professionalism under pressure and respectful treatment of others.
Ability to engage with high energy and clarity.
Ability to develop relationships, organize work, communicate clearly, and balance team and individual responsibilities.
Adaptability to change and innovation.
Ability to work in a physically demanding environment.

Responsibilities

Understand and manage center KPIs and financials.
Build relationships with members, families, and the local community.
Maintain a clean center and smooth daily operations.
Delegate tasks to the team.
Work four weekdays and one weekend shift.
Work with the team to set membership goals and fill class spots.
Contact leads by phone and text and convert them into members.
Arrange and attend local events.
Inspire and develop the team.
Recruit, onboard, and train coaches.
Use KidStrong training tools to support professional development for self and others.
Communicate through Slack and email.
Deliver KidStrong curriculum and actively coach three to five classes per week.
Use the KS Coaches App to monitor attendance and achievements.
Complete Coach Certification through KidStrong HQ Training.
Supervise the Assistant General Manager, Lead Coach, and other coaches; collaborate with center team members and families; and coordinate with the Area Developer and KidStrong HQ team members.