General Manager

Bish's RV, Inc. • Tallahassee, FL

3d

About The Position

The General Manager is responsible for all store operations, including RV Sales, Parts, and Service. The role leads team development, sales objectives, facility and merchandising standards, customer satisfaction, inventory, and budgeting and forecasting. The GM provides operational support that enables teams to serve clients effectively and ensures sales and finance staff and partner departments work toward their goals.

The GM oversees store performance and financial health, setting quarterly and annual P&L goals and managing budgets, forecasts, resources, cash flow, and profitability in partnership with senior finance and accounting. The role also drives continuous process improvement, reduces waste and risk, and monitors financial performance to support the store’s growth and viability.

The position leads hiring, training, accountability, performance planning, and development for department managers and other team members. The GM strengthens recruitment, identifies capability and training gaps, mentors leaders, supports employee engagement and retention, and partners with the Management Team on company communications and associate relations.

Bish’s RV describes itself as one of the country’s largest family-owned RV dealers, with a goal-driven, high-performance culture founded on being Genuine, Fun, and Driven by Results. The company reports record growth and opportunities for advancement. The role requires a bachelor’s degree or relevant work experience, a strong dealership sales and management background, a valid driver’s license with an acceptable record, and successful completion of a background check and drug test.

Requirements

• Bachelor’s degree or relevant work experience.
• Highly detailed, process-driven leadership and the ability to hold staff accountable for results.
• Strong track record of superior results in a high-volume dealership.
• Demonstrated dealership sales experience and experience managing a revenue-generating team.
• Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, security methods, and consumer behavior.
• Strong organizational skills and ability to remain focused in a fast-paced environment.
• Excellent verbal and written communication skills.
• Solid organizational and multitasking skills.
• Strong interpersonal skills and a positive attitude.
• Strong problem-solving skills.
• Ability to work independently and in a team setting.
• Neat, clean, and professional appearance.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check and drug test.

Responsibilities

• Provide operational support and create an environment that enables teams to focus their resources on client service.
• Work with Parts & Service and the Rental Department to help ensure sales goals are achieved.
• Ensure sales and finance staff work toward and meet their individual sales goals.
• Oversee merchandising of lot inventory and the showroom, keeping products organized and clean and ensuring effective lot flow and traffic control.
• Maintain a clean work environment throughout offices, the showroom, and Parts & Service.
• Monitor customer service feedback and maintain high customer satisfaction.
• Set quarterly and annual store P&L goals for profitability.
• Lead budgeting and forecasting and strengthen accountability across departments.
• Monitor, analyze, and act on actual budget and financial performance to optimize programs, financial outcomes, growth, and viability.
• Partner with senior finance and accounting to manage store financial performance, resources, and cash management, supporting healthy profitability, cash flow, and dividends.
• Drive continuous process improvement, enhance procedures profitably, reduce waste, and minimize risk.
• Hire, train, and motivate department managers.
• Maintain consistent discipline and day-to-day management and hold team members accountable.
• Develop team members through goal setting, strategy, development, and training.
• Meet individually with managers to establish monthly and annual goals and objectives and review performance.
• Create and execute individual performance plans with team members and managers.
• Address talent needs that support operational excellence and align with the store’s growth strategy.
• Strengthen recruitment initiatives and ensure role capabilities and character requirements are identified and evaluated before hiring.
• Mentor leaders, build their capabilities and influence, and prepare key leaders for greater responsibility.
• Identify store-wide skill and training gaps and ensure proactive team and individual development plans are in place.
• Focus on associate development and retention and encourage leaders to solve business problems through talent development.
• Partner with the Management Team to maintain company communication programs and positive associate relations, and foster employee engagement.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in interactions with customers and co-workers.

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages.
• 401K.
• Employee discounts.
• Company-paid life insurance.
• Gym membership reimbursement.
• Opportunities for advancement.
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products.
• RV Borrowing Program.
• Team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager