General Manager, Mixed-Use (Class A Office & Event Space)

CIM Group, LP • Los Angeles, CA

9d • $170,000 - $210,000

About The Position

SKR Group is seeking an experienced, business-minded General Manager to lead operations at The Lot, a premier mixed-use campus in Los Angeles. This visible leadership role is accountable for operational excellence, financial performance, tenant satisfaction, revenue growth, and strategic initiatives across the property. The General Manager will oversee integrated campus operations, including property management, facilities, security, parking, IT and infrastructure, lighting and grip, events, and contracted services. The role also partners with leasing, asset management, brokers, legal, construction, marketing, and other stakeholders to manage leasing support, tenant retention, projects, campus services, and business development.

The position includes responsibility for budgets, forecasts, expense controls, CAM estimates and reconciliations, accounts receivable and payable, collections, and accurate billing and reconciliation of tenant billbacks and ancillary activity. The General Manager oversees event and ancillary revenue operations, capital projects, risk and life-safety programs, contracts and vendors, lease administration, operating procedures, and stakeholder reporting. The role includes hiring, training, coaching, and supervising employees and contracted resources, and setting organizational structure, schedules, coverage plans, and performance expectations.

The successful candidate is an innovative problem solver, relationship builder, and team leader who can thrive in a dynamic environment and help advance the performance of a unique and evolving campus. A flexible schedule is required based on campus operations, including occasional evenings, weekends, or holidays. The anticipated Los Angeles base salary range is $170,000–$210,000, with eligibility for bonus pay in addition to base salary.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 7–10 years of progressively responsible commercial property, asset, or campus operations experience.
• Experience with financial performance, tenant relations, lease administration, vendor management, team leadership, and capital projects.
• Experience supporting leasing, tenant retention, CAM reconciliations, multiple revenue streams, and owner or joint venture reporting.
• Strong commercial real estate, financial, operational, and people leadership skills.
• Ability to develop and present business plans, budgets, forecasts, recommendations, and operating results.
• Ability to interpret leases, contracts, financial statements, and real estate calculations, including triple-net recoveries, expense caps, base years, and percentage rent.
• Clear written and verbal communication with tenants, vendors, executives, investors, attorneys, and public agencies.
• Sound judgment, discretion, organization, accuracy, and follow-through in a fast-changing operating environment.
• Proficiency in Microsoft Outlook, Teams, Word, Excel, Yardi, and Angus.
• Ability to work a flexible schedule based on campus operations, including occasional evenings, weekends, or holidays.
• Construction project management experience.

Nice To Haves

• Experience with a mixed-use campus, event venue, or other operation with ancillary services and nonstandard hours.
• California real estate license.
• IREM, BOMA, CCIM, or similar certification.

Responsibilities

• Direct daily property management, facilities, security, parking, IT and infrastructure, lighting and grip, events, and contracted services; establish service standards, escalation paths, and accountability.
• Produce budgets, forecasts, variance analyses, expense controls, CAM estimates and reconciliations, and oversee accounts receivable, collections, and accounts payable.
• Ensure tenant billbacks and ancillary activity are documented, billed, collected, and reconciled accurately.
• Partner with leasing, asset management, brokers, legal, and construction on prospect tours, proposals, tenant improvements, lease execution, onboarding, renewals, and tenant retention; monitor occupancy, expirations, and tenant risks.
• Oversee event venues and ancillary services, including parking, lighting and grip, telecommunications, and location rentals; establish pricing, contracting, operating, billing, and profitability standards.
• Maintain a visible on-site presence, uphold service standards for tenants, event clients, and visitors, resolve issues promptly, and coordinate communication across departments.
• Represent operations in capital projects, tenant improvements, repairs, replacements, and adaptive-reuse initiatives; coordinate scope, budget, schedule, access, tenant communications, and turnover.
• Identify operational and business-plan risks and implement corrective action; oversee insurance compliance, claims, preventive maintenance, physical-condition reviews, security, access, parking, incident response, and life-safety programs.
• Develop scopes of work, competitively bid services, negotiate and administer contracts, monitor vendor performance, and enforce service, insurance, and compliance requirements.
• Review leases and monitor critical obligations, including expense caps, base years, exclusive-use provisions, co-tenancy requirements, and tenant compliance.
• Partner with leasing, brokers, operators, and marketing to position office, event, parking, and ancillary offerings; ensure approved materials and commitments accurately reflect availability, pricing, operating requirements, and campus capacity.
• Develop and maintain procedures for tenant and client onboarding, events, billing support, work-order escalation, parking, access, vendors, incident response, and after-hours operations; improve workflows, controls, service levels, and decision rights.
• Maintain relationships with tenants, partners, owners, investors, government, community representatives, and internal teams; deliver operating and financial reports and participate in owner and joint venture meetings.
• Hire, train, coach, and supervise employees and contracted resources in accordance with company policy and applicable law.
• Set organizational structure, role clarity, work schedules, coverage plans, and performance expectations; align staffing, overtime, and after-hours coverage with business demand, service levels, safety, compliance, and budget.

Benefits

• Medical, dental, and vision benefit plans.
• Health Savings Account with an employer contribution.
• Company-paid life and disability insurance.
• 401(k) savings plan with company match.
• Paid time off, including vacation days, nine designated holidays, and sick time.
• Eligibility for bonus pay in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager