General Manager, Mixed-Use (Class A Office & Event Space)

CIM Group•Los Angeles, CA

8d•Onsite

About The Position

SKR Group is seeking an experienced, business-minded General Manager to lead operations at The Lot, a premier mixed-use campus in Los Angeles. The role leads operational excellence, financial performance, tenant satisfaction, revenue growth, and strategic initiatives across the property. It calls for an innovative problem solver, relationship builder, and team leader who can operate effectively in a dynamic environment and help advance the campus. The General Manager directs integrated campus operations spanning property management, facilities, security, parking, IT and infrastructure, lighting and grip, events, and contracted services. The role also oversees financial management, leasing and tenant retention, event and ancillary revenue, tenant experience, capital projects, risk and life safety, vendors and contracts, lease administration, marketing support, operating procedures, and stakeholder reporting. The position supervises employees and contracted resources, including hiring, training, coaching, scheduling, and setting performance expectations. It requires a flexible schedule based on campus operations, including occasional evenings, weekends, or holidays. SKR Group offers eligible employees a compensation package that includes medical, dental, and vision plans; a Health Savings Account with an employer contribution; company-paid life and disability insurance; a 401(k) savings plan with company match; paid time off, including vacation days, nine designated holidays, and sick time. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range in Los Angeles is $170,000–$210,000.

Requirements

7–10 years of progressively responsible commercial property, asset, or campus operations experience, including financial performance, tenant relations, lease administration, vendor management, team leadership, and capital projects.
Experience supporting leasing, tenant retention, CAM reconciliations, multiple revenue streams, and owner or joint venture reporting.
Construction project management experience.
Strong commercial real estate, financial, operational, and people leadership skills.
Ability to develop and present business plans, budgets, forecasts, recommendations, and operating results.
Ability to interpret leases, contracts, financial statements, and real estate calculations, including triple-net recoveries, expense caps, base years, and percentage rent.
Clear written and verbal communication with tenants, vendors, executives, investors, attorneys, and public agencies.
Sound judgment, discretion, organization, accuracy, and follow-through in a fast-changing operating environment.
Proficiency in Microsoft Outlook, Teams, Word, Excel, Yardi, and Angus.
Ability to work a flexible schedule based on campus operations, including occasional evenings, weekends, or holidays.

Nice To Haves

Bachelor’s degree preferred, or equivalent experience.
Experience with a mixed-use campus, event venue, or another operation with ancillary services and nonstandard hours.
California real estate license.
IREM, BOMA, CCIM, or similar certification.

Responsibilities

Direct daily property management, facilities, security, parking, IT and infrastructure, lighting and grip, events, and contracted services; establish service standards, escalation paths, and accountability.
Produce budgets, forecasts, variance analysis, expense controls, CAM estimates and reconciliations, accounts receivable, collections, and accounts payable; ensure tenant billbacks and ancillary activity are accurately documented, billed, collected, and reconciled.
Partner with leasing, asset management, brokers, legal, and construction on tours, proposals, tenant improvements, lease execution, onboarding, renewals, and retention; monitor occupancy, expirations, and tenant risks.
Oversee event venues, parking, lighting and grip, telecommunications, location rentals, and related services; establish pricing, contracting, operating, billing, and profitability standards.
Maintain an on-site presence and service standards for tenants, event clients, and visitors; promptly resolve issues and coordinate communication across departments.
Represent operations in capital projects, tenant improvements, repairs, replacements, and adaptive-reuse initiatives; coordinate scope, budget, schedule, access, tenant communication, and turnover.
Identify operational and business-plan risks and implement corrective action; oversee insurance compliance, claims, preventive maintenance, physical-condition reviews, security, access, parking, incident response, and life-safety programs.
Develop scopes of work, competitively bid services, negotiate and administer contracts, monitor vendor performance, and enforce service, insurance, and compliance requirements.
Review leases and monitor critical obligations, including expense caps, base years, exclusive-use provisions, co-tenancy requirements, and tenant compliance.
Partner with leasing, brokers, operators, and marketing to position office, event, parking, and ancillary offerings; ensure approved materials and commitments accurately reflect availability, pricing, operating requirements, and campus capacity.
Develop and maintain procedures for tenant and client onboarding, events, billing support, work-order escalation, parking, access, vendors, incident response, and after-hours operations; improve workflows, controls, service levels, and decision rights.
Maintain relationships with tenants, partners, owners, investors, government, community representatives, and internal teams; deliver timely operating and financial reports and participate in owner and joint venture meetings.
Hire, train, coach, and supervise employees and contracted resources in accordance with company policy and applicable law.
Set organizational structure, role clarity, work schedules, coverage plans, and performance expectations; align staffing, overtime, and after-hours coverage with business demand, service levels, safety, compliance, and budget.