General Manager

Magna Hospitality Group • New Haven, CT

17d

About The Position

The General Manager leads all aspects of hotel operations, shaping the guest experience, developing talent, and driving the property’s business results. The role provides strategic leadership across hotel departments while fostering service excellence, accountability, innovation, safety, and continuous improvement.

The General Manager is responsible for operational and financial performance, team development, guest satisfaction, brand and service standards, and compliance with company policies and applicable regulations. The position works with Sales, Revenue Management, and Marketing to improve occupancy and revenue performance, and builds relationships with ownership, community partners, vendors, and local organizations.

Requirements

• Previous General Manager or senior hotel leadership experience with full operational responsibility.
• Strong knowledge of hotel operations, financial management, budgeting, and revenue optimization.
• Proven ability to lead, develop, and motivate high-performing teams.
• Strong understanding of guest service and hospitality operations.
• Excellent communication, leadership, problem-solving, and relationship-building skills.
• Ability to manage multiple departments and priorities in a fast-paced environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

• Experience with hotel brand standards and operational systems.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.

Responsibilities

• Provide strategic leadership for all hotel departments and ensure operational excellence and an exceptional guest experience.
• Drive revenue, profitability, and expense-management goals.
• Lead, mentor, and develop department leaders, fostering a positive, inclusive, high-performing culture.
• Maintain brand and service standards and proactively address guest feedback to ensure guest satisfaction.
• Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, and RevPAR.
• Monitor key performance metrics and implement strategies to improve operational efficiency and financial results.
• Champion employee engagement, recognition, retention, and professional development.
• Ensure compliance with company policies, brand standards, and federal, state, and local regulations.
• Build relationships with ownership, community partners, vendors, and local organizations.
• Promote safety, service excellence, and continuous improvement throughout the property.

Benefits

• Performance-based bonus opportunity.
• Comprehensive benefits package.
• Career growth and advancement opportunities.
• 401(k).
• Health, dental, vision, life, and voluntary insurance.
• TEAM and travel discounts; some locations also offer food and beverage discounts.
• Vacation, wellness, and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed