General Manager

Residence Inn Palmdale•Palmdale, CA

22d•$75,000 - $85,000•Onsite

About The Position

The General Manager is responsible for hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the property for the Select Service Division. The role oversees daily hotel operations, financial performance, sales efforts, service standards, staffing, training, and the cleanliness and maintenance of the property. The General Manager works with department heads, corporate teams, guests, clients, and ownership-facing contacts to support efficient operations and strong hotel performance.

Requirements

At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Ability to maintain confidentiality.
Ability to maintain regular attendance as required by the hotel’s schedule and needs.
Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
Ability to comply with hotel standards and regulations for safe and efficient operations.
Light work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions and reviews of past and future sales and operations efforts.
Meet financial review deadlines and complete corporate-directed programs on time.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training.
Conduct daily HHBR meetings with the Director of Sales to review prospecting and existing-account calls and potential business results.
Participate in hotel sales efforts, including calling on top accounts, meeting clients, hosting events, and meeting on-site contacts.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure service-standard training is conducted in each department, including compliance with Garden Standard of the Week training.
Promote a positive, guest-focused, team-oriented environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the A/P process.
Ensure financial-document information is sent to the Corporate Office monthly in accordance with the accounting calendar.
Maintain the cleanliness and upkeep of the property through inspections and preventive maintenance programs with department managers.
Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and coworkers.
Prepare monthly forecasts of hotel revenues and line-item expenses, analyzing historical and projected data to produce accurate reforecasts.
Conduct management interviews and follow hiring procedures; ensure managers follow hiring standards for departmental staff.
Interview final candidates for vacant management positions before offers are made.
Conduct Executive Committee members’ performance appraisals and ensure managers properly administer staff appraisals.
Motivate, coach, counsel, and discipline management personnel in accordance with company procedures, and ensure managers follow the prescribed processes with their teams.
Perform other duties as requested by the Vice President or Regional Director of Operations.
Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
Meet clients and prospective clients at the property, including during property tours, to support sales.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel-safe security procedures and monthly safe audits are followed.
Ensure monthly credit meetings are held and participate actively in credit and collection policies.
Complete required corporate training modules and obtain certification to train others as required.
Ensure all scheduled meetings take place on the property.
Attend required hotel meetings and training, maintain regular attendance, and maintain high standards of personal appearance and grooming, including wearing a nametag.
Comply with company standards and regulations to support safe and efficient hotel operations.
Handle problems effectively by anticipating, preventing, identifying, and resolving them; evaluate information from various sources, maintain confidentiality, and perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave, subject to applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave, subject to applicable law
For California employees: up to 20 days of paid vacation per year based on classification and length of service; paid sick time accrual and carryover provisions apply.
For California employees: 8 paid holidays per year.