General Manager

Potbelly Corporate•Oklahoma City, OK

About The Position

The General Manager is the leader of a Potbelly shop, responsible for creating a welcoming, upbeat environment that supports teamwork and delivers a positive experience for team members and customers. The role oversees shop operations, develops staff, manages performance and assigned profit-and-loss line items, and works to maximize sales while meeting food safety, cleanliness, and safety standards. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and to work at least 45 hours per week.

Requirements

Be at least 18 years of age.
Meet all state food safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Be able to problem-solve.
Have open availability.
Be able to maintain deadlines and prioritize while running an effective shift.
Have strong organizational skills and the ability to multitask.
Be comfortable working in a busy kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to build and develop strong teams and resolve conflict.
Have strong interviewing skills.
Be able to write effective schedules and maintain labor goals.
Have Microsoft Office skills.
Have strong business acumen and the ability to understand and interpret financial reports.
Be able to stand or walk for 8–9 hours or as needed.
Be able to work a minimum of 45 hours per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

At least 2 years of experience as a General Manager in a restaurant or retail environment with profit-and-loss responsibility is preferred.
Knife skills are a plus.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and create and implement development plans.
Interview, select, and hire people who represent Potbelly values.
Build and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure they are executed to a high standard.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood marketing and promotions, including outside-shop recruiting and marketing activities.
Control cost of goods, variances, and shop inventories.
Create and lead a local shop marketing plan to increase sales, including community, school, local business, social, and nonprofit involvement.
Control assigned profit-and-loss line items.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and prioritize tasks while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.

Benefits

Competitive pay with performance-based annual raises
Medical, dental, and vision insurance
Domestic partnership benefits
Paid parental leave
Flexible spending account (FSA) and health savings account (HSA) with employer contribution
Commuter benefit program
401(k) retirement savings with company match
Employee assistance program
Paid time off
Discount program
Flexible work schedule
Career growth opportunities
Bonus potential