General Manager

Delight Restaurant Group•Portsmouth, VA

17d

About The Position

Manages the operations and staff of a restaurant, including executing Company policies, procedures, programs, and systems. Ensures restaurant objectives are achieved while following Company guidelines and maintaining ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew, and creates and maintains a “Delight Every Customer” environment. The General Manager develops and retains restaurant talent; ensures appropriate staffing; conducts performance feedback and appraisals; and works with Human Resources and the District Manager to resolve issues. The role also ensures compliance with Company policies, food safety procedures, health and sanitation regulations, and Quality, Service, and Cleanliness standards. The General Manager evaluates restaurant performance, implements corrective action plans, and protects the Wendy’s brand and company assets. The role is responsible for maximizing sales and profit against budget and the prior year, participating in marketing programs, managing new product rollouts, and controlling food, labor, paper, and other controllable costs. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED required.
Must be 18 years old or older.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures.
Ability to learn and apply Human Resources policies and procedures.
P&L analysis and corrective-measure skills.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Ability to achieve Serve Safe Certification.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to react productively to change and handle other tasks as assigned.

Responsibilities

Develop subordinates to maximize their contributions and future promotion opportunities.
Execute established training and development systems and practices.
Ensure execution of restaurant Human Resource programs, appropriate staffing levels, and recruitment, development, recognition, and retention practices for management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew.
Work with Human Resources and the District Manager to ensure expedient and appropriate resolution of issues.
Ensure compliance with Company policies and procedures; work with the District Manager to establish restaurant priorities and develop and execute restaurant plans.
Evaluate restaurant performance, incorporate feedback from inspections, and implement action plans to improve restaurant ratings.
Conduct regular managers’ meetings to communicate and reinforce priorities.
Train, monitor, and reinforce food safety procedures; ensure compliance with Company policies and health and sanitation regulations, and initiate corrective actions as appropriate.
Maintain and continually improve Quality, Service, and Cleanliness standards across all day parts, including monitoring food product quality.
Ensure achievement of an “A” Level Operations Evaluation result and compliance with Customer Courtesy standards; implement corrective actions as required.
Protect the Wendy’s brand and company assets by ensuring restaurant compliance with Company policies and procedures.
Evaluate restaurant performance at specified intervals using the Company inspection form; coach and retrain Managers as required.
Maximize restaurant sales against budget and prior year, including participating in marketing programs.
Develop and implement plans to resolve unfavorable sales trends and enhance sales.
Manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior year; manage food, labor, paper, and other controllable expenses.
Develop and implement plans to resolve unfavorable profit trends and enhance profits.
Perform other job-related duties as assigned or required.