General Manager - Oxford Suites Spokane Downtown
About The Position
The General Manager leads the day-to-day operations of the hotel, ensuring financial and service standards are exceeded. The role is responsible for overall guest satisfaction and employee relations, enforcing company policies and procedures, and maintaining sanitation and cleanliness standards. The General Manager is expected to provide caring, genuine guest service and uphold Oxford Collection standards and culture. The position oversees hotel operations, cost control, budgeting and forecasting, financial reviews, revenue management, property presentation, interdepartmental coordination, and improvement planning. It also directs employee recruiting, hiring, training, coaching, development, performance evaluations, safety, scheduling, and payroll compliance. The General Manager supports guest relations by anticipating needs, resolving concerns, monitoring feedback, and improving service. The role may provide cross-department coverage, respond to emergencies, and assist hotel operations during staffing gaps or other extenuating circumstances. The role requires a high school diploma or equivalent and at least three years of progressive experience in a hotel or related hospitality field. A two- or four-year college degree and prior General Manager experience are preferred. Candidates must be authorized to work in the United States, have a valid driver’s license and meet company driving standards, and possess strong computer, organization, and time-management skills. The job may involve long hours, including nights, evenings, and weekends, occasional overnight travel, and frequent standing, walking, lifting, and other physical activities.
Requirements
- High school diploma or equivalent required.
- At least three years of progressive experience in a hotel or related hospitality field.
- Must be a United States citizen or possess a valid work permit.
- Must have a valid driver’s license and meet company driving standards.
- Must have strong computer skills.
- Must have excellent organization and time-management skills.
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; squeezing and overhead reaching occasionally.
- Must be able to work indoors or outside and stand throughout the day.
- Must be able to frequently lift up to 20 pounds and occasionally lift up to 50 pounds with assistance.
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
- Must be able to walk outside in varied weather conditions and occasionally climb stairs indoors or outdoors in varied weather conditions.
- Long hours may be required, including nights, evenings, and weekends; occasional overnight travel is required.
Nice To Haves
- Two- or four-year college degree preferred.
- Prior General Manager experience preferred.
Responsibilities
- Oversee daily hotel operations and ensure sanitation, cleanliness, and presentation standards are met.
- Manage operating costs, labor costs, budgeting, forecasting, monthly and quarterly budget and P&L reviews, and financial performance.
- Analyze financial reports, implement cost controls, and support profitability through revenue management and efficient operations.
- Collaborate with sales and marketing to drive occupancy and revenue and identify market trends and growth opportunities.
- Review invoices, collections, reconciliations, and reservation-system discrepancies.
- Coordinate hotel departments to deliver a seamless guest experience and complete short- and long-term hotel goals.
- Inspect the property, report areas needing attention, and recommend improvements and capital expenditures.
- Conduct weekly management meetings, participate in monthly department meetings, and communicate regularly with the home office.
- Provide support and coverage across departments as needed, including emergencies and unplanned staffing shortages.
- Oversee recruiting, hiring, training, employee development, coaching, support, and performance evaluations, assigning processes to department managers as appropriate.
- Foster teamwork, service excellence, and accountability, and communicate about and investigate employee-relations issues.
- Oversee the Safety Program and assist with the return-to-work program.
- Review schedules and complete payroll while ensuring compliance with state and federal labor laws.
- Respond to employee needs by phone or on-site and ensure support is available to all shifts.
- Anticipate guest needs and enhance guest experiences through attentive service, recognition, and loyalty acknowledgement.
- Resolve guest complaints, requests, and concerns professionally and discreetly using Oxford Collection guest-recovery methods.
- Monitor guest feedback and implement improvements based on reviews and suggestions; review staff training and customer service.
- Review daily activity logs and address pertinent shift information with leadership.
- Communicate effectively with hotel staff and provide phone or on-site emergency support.
- Maintain attendance and availability for scheduled shifts; may participate in the hotel drivers program.
- Perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
