General Manager

Community Choice Financial Family of Brands•Douglasville, GA

22d•Onsite

About The Position

The General Manager leads the store’s daily operations and overall performance, working to grow revenue, uphold compliance, and provide high-quality customer service. The role includes developing and coaching team members, building customer loyalty, and supporting the company’s financial solutions for customers. The company provides hands-on coaching, training, development programs, and opportunities for career growth. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The role is based in Douglasville, Georgia. The stated base pay is $19.25 per hour, with eligibility for performance bonuses. The position also includes paid time off, training and development opportunities, educational reimbursement, retirement and insurance benefits, and other perks.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to meet the physical demands of the role, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Successful completion of a background check, conducted and considered in accordance with applicable law.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Manage overall store performance against company standards.
Coach, lead, and develop team members in business growth, company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Review and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Perform opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, ensuring appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, meet performance standards, and complete additional duties assigned by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Hourly base pay of $19.25 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.