General Manager

SPB Hospitality • Mobile, AL

17d

About The Position

Krystal Restaurant General Managers balance strong leadership with delivering WOW service to guests while focusing on restaurant operations. They develop people, create excellent guest experiences, champion the brand, plan business operations, and maintain the restaurant facility. The role includes leading team members and managers, building community relationships and sales, managing operational and financial plans, and ensuring the restaurant is safe, sanitary, and appealing.

Requirements

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.
• High school diploma or equivalent.
• Minimum of 3 years of management experience.
• Ability to lift and carry products, boxes, and miscellaneous items weighing up to 50 pounds; lifting is frequently required to move objects.
• Ability to consistently handle product preparation and lift for preparation, stocking, and inventory.
• Ability to kneel and follow proper lifting procedures.

Responsibilities

• Develop and support team members by fostering an inclusive, high-energy work environment; communicating through regular huddles; coaching and motivating Shift Leaders, Assistant Managers, and team members; recruiting and developing talent; setting goals; and recognizing performance.
• Create fresh, friendly, and fast guest experiences by modeling excellent service, setting clear expectations, responding to guest feedback, and observing operations from the guest perspective to coach or recognize the team.
• Represent Krystal in the local community, support local marketing and events, build community relationships, develop catering opportunities, and implement and measure company-wide and local promotions, product launches, and samplings.
• Develop and maintain Krystal 9 operating systems; forecast sales and create schedules to meet Quality, Service, and Cleanliness standards; monitor business results, schedules, cash shortages, and HACCP logs; review inventory and food costs; manage orders and inventory records; and develop, communicate, implement, and follow up on operational and financial action plans.
• Analyze sales and labor results during and after each shift and maintain brand standards for product procedures, cleanliness, and service.
• Monitor compliance with health, safety, cleanliness, security, and fire policies and regulations; identify facility or equipment problems, troubleshoot, and seek maintenance support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED