General Manager

Sky Zone•Indiannapolis, IN

6d•Onsite

About The Position

The General Manager oversees all park operations under the guidance of the District Manager. The role is accountable for park safety and cleanliness, membership sales and revenue, and delivering an exceptional guest experience across parties, the café, and attractions. The GM leads by example and through the team, fostering a positive work environment, communicating clear expectations, and upholding Sky Zone standards. The GM oversees team members and customer service, revenue and expense management, and facility compliance and safety. The position drives overall park goals, including membership sales, birthdays and events, labor and payroll, NPS, safety, compliance, and staffing. Compensation is $70,000–$80,000 base pay, with a bonus opportunity; the amount depends on qualifications, experience, and performance. The role is full-time and onsite.

Requirements

Must be at least 18 years old.
High school diploma or equivalent education.
At least 3 years of overall management experience in a high-customer-volume industry.
At least 2 years of sales experience.
Ability to use Profit & Loss reports to set and manage business revenue goals.
Demonstrated experience meeting or exceeding company KPIs.
Basic proficiency with technology, including MS Office Suite, Teams, and point-of-sale systems.
Availability to work nights, weekends, and holidays as needed.
Results-driven, reliable, detail-oriented, and organized.
Ability to stand and move around the park for long periods.
Ability to lift and/or move at least 20 pounds.
Ability to communicate and interact frequently with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or bachelor's degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Lead by example and support the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads in people leadership, operations, and business skills; oversee their training of park team members.
Build a positive park culture by recognizing accomplishments and learning what motivates team members.
Oversee hiring, training, employee development, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Provide proactive, responsive guest service and resolve customer issues, including follow-up and documentation.
Manage park operations and expenses using Profit & Loss statements; oversee purchases, inventory, and costs, and renegotiate terms when appropriate.
Drive revenue goals for membership sales, birthday parties, and special events.
Coordinate with the marketing team on park promotions and marketing strategies.
Train employees on how their work contributes to revenue goals and develop Front Desk Agents' sales skills.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Build positive relationships within the local community and implement creative ideas.
Evaluate departmental efficiency and effectiveness and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA requirements.
Inspect and monitor attractions and equipment daily for safety and operational readiness.
Complete work orders, maintenance reports, and other required documentation; close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.