General Manager

Ulta Beauty, Inc.•Scottsdale, AZ

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, and leads a team of managers. The GM is responsible for developing a high-performing team that consistently delivers top-line sales growth and for managing store performance, people, and processes. The role focuses on sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. It calls for process excellence, results orientation, and the ability to lead, influence, and develop a team. The GM promotes Ulta Beauty’s mission, vision, and values; drives operational excellence and profitability; and fosters an inclusive, engaged team and helpful guest experience. The position involves working a flexible full-time schedule that includes days, evenings, weekends, and holidays, closing the store at least once per week, and attending corporate meetings and conferences that may require overnight stays and interstate travel.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership management experience, including attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive store profitability through sales growth, operational excellence, and expense control.
Use forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion.
Address issues identified through financial and operational reports, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and vacancies.
Work with the District Manager and People Success to address policy violations and corrective action in accordance with company policies.
Build an engaged team through collaboration, open communication, and prioritization of work; create an inclusive environment that supports associate growth.
Lead manager and associate development, including training, coaching, feedback, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do likewise.
Share enterprise strategy with direct reports and set goals aligned with store goals.
Work with the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to staff appropriately, prioritize store workload, and ensure leadership adoption and compliance.
Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss-prevention standards are met.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape to field leadership.
Attend corporate business meetings and conferences, including overnight stays and interstate travel.