General Manager
About The Position
The General Manager at Big Deal Outlet oversees daily store operations and ensures customers receive a friendly, efficient, and accurate checkout experience. The role combines customer service and operational work with leadership responsibilities, including supporting, guiding, and motivating the team while maintaining professionalism and store presentation standards. The General Manager leads team members during daily operations, trains and coaches them on stocking, checkout accuracy, and customer service, and monitors cash handling. The position also involves overseeing inventory processing, cleanliness, organization, promotions, and store readiness; resolving escalated customer concerns; and assisting with opening and closing procedures. The role requires professional communication with employees, management, vendors, customers, and external partners.
Requirements
- High school diploma or equivalent required.
- Ability to train, motivate, and support team members.
- Strong attention to detail.
- Strong communication and interpersonal skills.
- Dependable, reliable, honest, and team-oriented.
- Able to work independently with little instruction.
- Effective time management and ability to prioritize tasks.
- Ability to remain calm and effective in a fast-paced environment.
- Reliable attendance and punctuality, with the ability to work scheduled shifts.
- Ability to contribute to a respectful, team-oriented workplace.
- Ability to stand or sit for extended periods.
- Ability to use a computer cash register for data entry and basic system navigation.
- Ability to communicate with customers and team members to understand needs and provide support.
- Ability to repetitively use hands, wrists, and fingers for cash handling, scanning, and data entry.
- Ability to grasp, reach, push, and pull objects using hands and arms.
- Ability to lift and move items up to 10 lbs. regularly, up to 25 lbs. frequently, and up to 50 lbs. occasionally.
Nice To Haves
- College degree preferred.
- Previous retail management experience preferred.
Responsibilities
- Lead and support team members during daily operations and communicate expectations.
- Lead by example in delivering excellent customer service and performance.
- Train, coach, and provide feedback to team members on stocking procedures, checkout accuracy, and customer service.
- Monitor cash handling procedures and assist with drawer counts, balancing, and discrepancies.
- Observe store activity and customer behavior to help prevent theft, and review security footage as needed.
- Greet customers promptly and provide courteous, professional service.
- Oversee store cleanliness, organization, and readiness.
- Oversee inventory processing.
- Support upselling efforts and ensure consistent execution of promotions.
- Resolve customer concerns and escalated issues professionally.
- Assist with store opening and closing, including cash handling, register setup, and closing procedures.
- Advise management with scheduling support and workflow coordination.
- Support team members and assist with general store operations as needed.
- Remain attentive to store activity to help deter theft and minimize loss.
- Perform other functions as necessary or assigned.
- Communicate professionally and effectively with employees, management, vendors, customers, and external partners.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
