General Manager

PLANET FITNESS•Wasilla, AK

20d

About The Position

The General Manager oversees club operations to provide an exceptional Judgement Free member experience and ensure the club is financially successful. This role leads employees in a positive, motivating manner and is suited to a results-oriented leader committed to quality service. The position includes member service, staff leadership and administration, facility cleanliness and maintenance, and safety responsibilities.

Requirements

At least two years of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience (preferred).
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Current CPR certification or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

A bachelor’s degree or four years of supervisor or manager experience preferred.
Two years of Planet Fitness experience preferred.

Responsibilities

Handle front-desk activities, including answering phones, checking members into the system, signing up new members, giving prospective members tours, and addressing member requests, issues, and questions.
Recruit, hire, train, and develop Assistant General Managers, Front Desk Associates, and Fitness Trainers.
Maintain a welcoming environment and ensure staff follows customer-service guidelines.
Schedule staff and ensure all shifts are covered.
Train and coach direct reports, maintain accountability, and ensure adherence to Planet Fitness values and goals.
Process bi-weekly employee timesheets; resolve employee issues or concerns; and manage corrective action and termination activities.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including personally handling the largest section of daily cleaning.
Maintain cleaning and daily-round logs and manage the club’s Computerized Maintenance Management System (CMMS) platform.
Help ensure the safety of employees, members, and club property, and communicate equipment repairs in a timely manner.
Travel to other clubs as needed.